Client Service Leader

Freese and Nichols, Inc.; Houston (TX); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Paid overtime

Annual bonus

Access to company cabins

Flexible work environment

Alternative schedule with a day off every other Friday

Job summary

Freese and Nichols, Inc. is seeking a Client Service Leader in Houston, Texas. This role involves partnering with clients to develop projects, ensuring timely delivery, and maintaining effective relationships. The ideal candidate will have at least 12 years of experience and a Bachelor's degree in a relevant field.

The position also allows flexibility with up to 40% remote work and offers various benefits including paid overtime and an annual bonus.

Qualifications

• 12+ years of experience in a related field.
• Active involvement in related industry professional organizations.

Responsibilities

• Partner with clients to create and develop projects and opportunities.
• Serve as a liaison between clients and internal teams.
• Conduct market research for new business development opportunities.

Skills

Client relationship management

Market research

Project management

Business development

Presentation skills

Education

Bachelor’s Degree in Engineering, Environmental, Business Administration, Marketing, Planning, or related field

Job description

Job Overview

Freese and Nichols is seeking a Client Service Leader in Houston or Pearland, Texas.

Responsibilities

• Partner with clients to create and develop projects and opportunities, developing client accounts with multiple practices.
• Serve as a liaison between clients and internal delivery teams to ensure projects meet client expectations, are delivered on time and within budget.
• Conduct client‑facing interactions and maintain effective relationships with clients via email, phone, and in‑person.
• Conduct market research to identify new business development opportunities and assist in implementing Freese and Nichols sales strategies.
• Develop relationships with identified key and strategic client accounts; may serve in one or more client representative roles.
• Coordinate, assist, and attend client events, meetings, appointments, and conferences.
• Oversee preparation of presentations for internal sales teams and external clients.
• Prepare, attend, and participate in sales presentations such as lunch and learns, brown bag sessions, and trainings.
• Supervise activities and tasks of identified Business Development staff.
• Manage the Key and Strategic Account Program.
• Coordinate with accounting to report on financial metrics such as bookings.
• Identify areas and processes for improvement or efficiency.
• Represent Freese and Nichols through involvement in related industry professional organizations and/or community leadership roles.
• Develop teaming strategies for specific opportunities.

Qualifications

• Bachelor’s Degree in Engineering, Environmental, Business Administration, Marketing, Planning, or a related field.
• 12+ years of experience in a related field.
• Active involvement in related industry professional organizations and/or community leadership roles.

Benefits

Benefits include paid overtime for salaried employees, an annual bonus, access to company cabins, a flexible work environment allowing up to 40% remote work, and an alternative schedule program providing a day off every other Friday.

Equal Employment Opportunity

Freese and Nichols is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based upon race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.