Client Service Lead: Transactional Print & Mail Operations

Canon USA; Burlington (NJ); On-site; USD 28,929 - 38,572; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, vision

401(k) savings plan

Discretionary profit sharing

Educational assistance

Vacation

Job summary

Canon USA on site leadership role overseeing staff scheduling and daily workflow. Responsible for generating daily/monthly department reports and supervising external vendor billing, while maintaining strong customer relationships and adherence to established policies.

Role involves monitoring workflow, quality control of shift work, data entry, and supervising site records and inventory. Requires 6+ years of related experience and ability to obtain necessary clearances.

Qualifications

• Associate's degree or equivalent experience required, plus 6+ years of related experience.
• Strong customer service and communication skills are required.
• Must be able to obtain security/other clearances required by customers.
• May require driving between multiple client locations with a valid license.
• Must be able to lift up to 50 lbs.

Responsibilities

• Lead on-site by organizing, scheduling staff, and managing daily workflow.
• Oversee generation of daily and monthly department reports and vendor billing.
• Maintain positive customer relationships and ensure policy adherence.
• Monitor workflow processes and ensure quality control of shift work.
• Perform data entry and supervise site records and inventory.

Skills

Customer service

Communication

Organizational skills

Scheduling

Data entry

Education

Associate's degree or equivalent experience

Job description

Responsible for specific functions as a Lead or single person on site. Activities include organization, scheduling assignments for staff, and managing the daily work flow. Oversees the generation of daily and monthly departmental reports; supervises the processing of external vendor billing. Maintains and promotes positive customer relationships. Performs daily key operator and/or convenience care functions. Requires effective knowledge and use of all established policies, procedures, tools, and equipment. Maintains and promotes positive customer relationships.

Your Impact

Production and Workflow

• Monitors and ensures compliance with established workflow processes and procedures.
• Receives and reviews customer requests to ensure that they fully describe customer requirements and processing specifications.
• Ensures quality control of shift work (perform physical check of work, check against customer requests, check quality and consistency of processing).

Equipment Knowledge and Care

• Establishes a working familiarity with equipment capabilities; maintains all equipment to manufacturer's specifications.
• Keeps abreast of technical knowledge and skills of hardware and software through consultation, class instruction, manuals, self-training and exchange of information.

Administration and Reporting

• Performs data entry.
• Supervises supply inventory and record keeping.
• Ensures site records such as logbooks, time sheets and other reporting devices are properly used and maintained by the staff.

Results Expected

• Responsible for overall health of the account, including organization, scheduling assignments for staff, and managing the daily work flow. Oversee the generation of daily and monthly departmental reports; supervise the processing of external vendor billing.

Qualifications

• Associate's degree or equivalent experience required, plus 6 or more years of related experience.
• Strong customer service and communication skills are required.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
• Must be able to lift up to 50 lbs.

Benefits

• Competitive compensation (USD 20.54 - 28.20 hourly).
• Employee referral bonus.
• Employee discounts.
• Dress for Your Day attire program (casual is welcome, based on your job function).
• Volunteer opportunities to give back to our local community.
• Swag (Canon welcome kit and official merch).
• Medical, dental, vision, 401(k) savings plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and more.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Workstyle

Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.