Client Service Executive

Arthur J. Gallagher & Co. (AJG); Missouri; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative, people-first culture

Global reach with local impact

Job summary

Gallagher is seeking an experienced Client Service Executive to oversee a significant book of business within our Commercial team. You will lead client relationships, collaborate with producers, and deliver tailored insurance solutions, mentoring others and driving growth.

You’ll manage renewals, identify opportunities, and guide strategic risk management for clients while maintaining high service standards and compliance across Gallagher’s platforms.

Qualifications

• 5+ years client service and/or claims management experience
• Property and Casualty Insurance License
• Experience managing a book of business valued at $1MM+ in revenue
• Collaborative mindset to work with teams across Gallagher
• Adaptability and resilience in managing shifting priorities
• Desire to build relationships and deliver results

Responsibilities

• Lead and service a high-value book of business while mentoring your team and ensuring exceptional service delivery.
• Guide renewals and identify growth opportunities for clients.
• Secure existing business and drive cross-sell of additional services and lines of coverage.
• Build strong relationships with client and carrier partners to foster trust.
• Provide strategic guidance through consultative conversations and innovative strategies.
• Mentor teammates through delegation, feedback, and development.
• Conduct regular audits to ensure regulatory compliance and high service standards.
• Oversee accuracy of client and policy data in Gallagher systems.
• Utilize Gallagher technology to boost productivity and deliver quality results.
• Manage multiple priorities to meet client expectations and deadlines.

Skills

Client service

Claims management

Leadership

Relationship building

Education

Bachelor's degree

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

At Gallagher, we’re looking for an experienced Client Service Executive to join our Commercial team. In this Executive level role, you’ll oversee a significant book of business, collaborate with clients and colleagues, and deliver tailored insurance solutions. You’ll play a key role in building strong relationships, mentoring team members, and driving business growth. This is your opportunity to lead with impact and shape the future of client service at Gallagher.

How you'll make an impact

You’ll take on a leadership role in managing a high-value book of business while mentoring your team and ensuring exceptional service delivery. From guiding renewals to identifying growth opportunities, you’ll help clients navigate their risks and achieve their goals.

Here’s what you’ll do:

• Manage and service a book of business valued at $1MM+ in revenue, ensuring client satisfaction and retention.
• Collaborate with designated Producers to make proactive strategic and tailored recommendations while overseeing the renewal process.
• Secure existing business and drive the sale of additional services and lines of coverage.
• Build and maintain strong relationships with client and carrier partners, ensuring trust and long-term partnerships.
• Provide strategic guidance to your team in addressing client risk management needs through consultative conversations and innovative strategies.
• Mentor team members by delegating tasks, providing transparent feedback, encouraging continuous learning, and fostering professional development.
• Conduct regular audits to ensure compliance with regulations and maintain high service standards.
• Oversee the accuracy and management of client and policy data using Gallagher’s systems.
• Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results.
• Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations.

About You

Here’s what you’ll bring to the role:

• Bachelor's degree with 5+ years client service and/or claims management experience
• OR –
• High School degree/GED with 10+ years client service and/or claims management experience
• A Property and Casualty Insurance License.
• Experience managing a book of business valued at $1MM+ in revenue.
• A collaborative mindset to work with teams across Gallagher.
• Adaptability and resilience in managing shifting priorities.
• A desire to build relationships and deliver results.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled).