Client Service Executive

Arthur J. Gallagher & Co. (AJG); Plano (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Gallagher is seeking an experienced Client Service Executive to lead a high-value book of business and mentor a team in delivering tailored insurance solutions. You will nurture key client relationships, oversee renewals, and identify growth opportunities while collaborating with Producers and carriers.

The role emphasizes strategic guidance, compliance, and data integrity using Gallagher systems, with a client-centric, collaborative culture and global reach.

Qualifications

• Required: Bachelor's degree, 1 year related experience, and appropriate insurance licensing required OR Bachelor's degree, participation in Gallagher's Sales Internship Program (GSIP), and appropriate insurance licensing required OR High School Diploma/GED and 6 years experience.

Responsibilities

• Manage and service a high-value book of business with client satisfaction and retention.
• Collaborate with designated Producers to renewals and strategic recommendations.
• Secure existing business and drive sale of additional services and lines of coverage.
• Build and maintain strong relationships with clients and carrier partners.
• Provide strategic guidance to team through consultative conversations and innovative strategies.
• Mentor team members by delegating tasks and giving feedback to foster development.
• Conduct regular audits to ensure regulatory compliance and high service standards.
• Oversee accuracy and management of client and policy data in Gallagher systems.
• Use Gallagher technology to enhance productivity and streamline processes.
• Manage multiple priorities to meet client expectations and deadlines.

Skills

Strong communication

Interpersonal skills

Leadership

Mentoring

Client relationship management

Education

Bachelor's degree

GSIP participation

High School Diploma/GED

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You'll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

At Gallagher, we’re looking for an experienced Client Service Executive to join our Commercial team. In this Executive level role, you’ll oversee a significant book of business, collaborate with clients and colleagues, and deliver tailored insurance solutions. You’ll play a key role in building strong relationships, mentoring team members, and driving business growth. This is your opportunity to lead with impact and shape the future of client service at Gallagher.

How you\'ll make an impact

You’ll take on a leadership role in managing a high-value book of business while mentoring your team and ensuring exceptional service delivery. From guiding renewals to identifying growth opportunities, you’ll help clients navigate their risks and achieve their goals.

Here’s what you\'ll do:

• Manage and service a book of business valued at $1MM+ in revenue, ensuring client satisfaction and retention.
• Collaborate with designated Producers to make proactive strategic and tailored recommendations while overseeing the renewal process.
• Secure existing business and drive the sale of additional services and lines of coverage.
• Build and maintain strong relationships with client and carrier partners, ensuring trust and long-term partnerships.
• Provide strategic guidance to your team in addressing client risk management needs through consultative conversations and innovative strategies.
• Mentor team members by delegating tasks, providing transparent feedback, encouraging continuous learning, and fostering professional development.
• Conduct regular audits to ensure compliance with regulations and maintain high service standards.
• Oversee the accuracy and management of client and policy data using Gallagher’s systems.
• Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results.
• Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations.

About You

Required: Bachelor's degree, 1 year related experience, and appropriate insurance licensing required OR Bachelor's degree, participation in Gallagher's Sales Internship Program (GSIP), and appropriate insurance licensing required OR High School Diploma/GED and 6 years experience.

Preferred: Professional designation may be preferred, including CEBS, CPCU, CIC or ARM.

Behaviors: Act independently with minimal direction. Strong communication and interpersonal skills.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn\'t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)