Client Service Director, Medical & Scientific Communications

IQVIA; Oxford (CT); Remote; USD 125,000 - 150,000; Full time

Job summary

An established industry player is seeking a Client Service Director to enhance client relationships and manage projects in the life sciences sector. This role involves optimizing customer interactions, overseeing project management, and leading a team to ensure quality deliverables. The ideal candidate will have a strong background in the pharmaceutical industry, excellent communication skills, and the ability to foster meaningful relationships with clients. Join a forward-thinking organization that values innovation and collaboration, and help shape the future of healthcare communications.

Qualifications

• 3+ years of experience in the pharmaceutical industry or healthcare agency.
• Strong communicator skilled in managing client relationships.

Responsibilities

• Oversee project management and client account coordination.
• Maintain regular contact with clients to ensure expectations are met.

Skills

Project Management

Client Relations

Communication Skills

Organization Skills

Time Management

Team Collaboration

Problem Solving

Presentation Skills

Education

Bachelor’s degree in Marketing

Master’s degree in Business or Science

Tools

Microsoft Office

Veeva

Basecamp

Job description

Client Service Director, Medical & Scientific Communications

Job Summary

Simpson Healthcare, an IQVIA Company, is an established scientific agency & dedicated partner to clients in the life sciences industry for over 20 years. We are actively seeking a Client Service Director to join our growing team within IQVIA in support of both new & ongoing client relationships.

Our Client Service Directors are responsible for optimizing the customer relationship with specific clients and facilitating the relationships between the many internal and external departments associated with a project. Primary responsibilities include management of projects and client accounts, client relations, and brand management.

Essential Duties & Responsibilities

1. Project Management

• Responsible for overall management of assigned projects on specific accounts including coordination of digital and interactive content, working with content experts to validate scientific accuracy, achieving project goals, and timelines.
• Prepare and deliver client presentations in a manner that effectively showcases the featured content as directed by client, internal departments, and Key Opinion Leaders (KOLs).
• Drive long-term planning of assigned accounts including timelines, quality assurance, SOP creation and adherence, and budget monitoring.
• Monitor project to guarantee adherence and pull-through of client strategy.
• Supervise and train junior staff members, as applicable, by creating a positive work environment, fostering a team approach, managing training and development, and overseeing project progress.
• Manage and attend relevant internal meetings, as assigned.
• Contribute to enhanced customer service through timeliness and quality of communications and deliverables, including thorough hand-offs to internal project teams.
• Adhere to all standard operating procedures (SOP’s) and drive internal project team adherence to PIT Crew, Basecamp, CCR, Good to Go, and Weekly client update meetings SOPs.
• Develop and maintain working knowledge of managed products and disease areas.
• Develop and assist with preparation of client pitches, presentations, and metrics.
• Manage faculty recruitment, engagement, and relationships on behalf of clients.

Client Relations and Management

• Maintain regular contact with client to ensure expectations are met.
• Plan, schedule, organize team members, and prepare client update agendas and summaries to facilitate and lead client update meetings.
• Synthesize client feedback for implementation by project team members.
• Collaborate with internal project team members and departments including Scientific Services, Interactive/Graphics, and Marketing to ensure client expectations are being met.
• Track and report on all opportunities, key milestones, support requirements, etc.

Brand Management

• Establish meaningful, professional relationships with various client stakeholders, including gaining understanding of their individual roles, communication preferences, personal motivators, and the desired outcomes for the brand and for the team.
• Ensure Simpson’s brand is properly represented and promoted throughout client interactions, communications, and deliverables.
• Promote and deliver service levels which are sustainable and allow for efficient delivery of a quality product.
• Provide data, decisions and delivery of services in support of client, project and community success.

Position Requirements

• 3+ years of related experience within the pharmaceutical industry or a healthcare/life sciences-focused agency is required for this position.
• 1+ year(s) of experience in a pharmaceutical/healthcare promotional role is preferred.
• Experience within the Oncology therapeutic area is preferred, but not required.
• Bachelor’s or Master’s degree required, preferably with emphasis in Marketing, Business, or Science.
• Experience using Veeva is highly preferred.
• Must be efficient and skilled at using Microsoft Office (Excel, PowerPoint, Outlook, Word, etc.).
• Experience with Basecamp or similar project management systems is preferred.
• Strong communicator both in written and verbal forms with a proven ability to effectively establish and nurture client and internal relationships.
• Strong organization, time management, and project management skills.
• Ability to leverage internal and external relationships to the benefit of the project, client, and Simpson.
• An efficient and persuasive speaker and writer who can communicate effectively to a wide range of audiences.
• Great team player with a strong drive and willingness to take initiative.
• Ability to travel to meet with stakeholders as necessary (up to 25% of time).

Please Note: This is a remote position for candidates based in the United States.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe