Service Coordinator

Acertusdelivers made Inc; Missouri; On-site; USD 57,859,000 - 68,880,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401(k) with company match

Paid Time Off (PTO)

Tuition Reimbursement

Grubhub+ membership

Casual dress code

Job summary

ACERTUS is seeking a Service Coordinator to support the operations team by coordinating vehicle services such as maintenance and body work to ensure vehicles are ready for dispatch. The role requires multitasking, prioritization, thorough completion, and clear communication across divisions.

The position offers Monday–Friday, 8:00am–4:30pm, with a compensation of $22/hr and a focus on accuracy and customer service within a dynamic automotive logistics environment.

Qualifications

• Requires High School Diploma or equivalent.
• Minimum of one year experience in general customer service.
• Must be 24 years of age for insurance requirements.
• Proficient driving skills and some mechanical knowledge.
• Basic computer skills.
• Ability to proactively research and resolve problems.
• Organized thinker with exceptional attention to detail.
• Ability to build strong client relationships and deliver exceptional customer service.

Responsibilities

• Assess vehicles for repair/cleaning services.
• Ensure vehicles are properly serviced per client requests and company policies.
• Ensure service grid is complete and accurate.
• Document services required and schedule with vendor.
• Inspect vehicle returning from service and properly store.
• Assist with directing drivers per schedule.
• Scan on-site vehicles and reconcile inventory status.
• Receive and send vehicles to/from transporters and over-the-road drivers.
• Must be comfortable working outside in all weather condidtions.
• Other duties as assigned.

Skills

Oral and written communication

Organization

Team player

Self-motivated

Independent judgment

Decision making

Prioritization

Attention to detail

MS Word/Excel/Outlook

Adaptability

Education

High School Diploma or equivalent

Job description

In the Service Coordinator role, you will provide support to the operations team through the coordination of vehicle services such as maintenance and body work and ensure vehicle readiness to dispatch. This position requires the ability to multi-task, establish priorities, complete assignments thoroughly and accurately, and communicate effectively across company divisions and department.

Schedule

Monday-Friday, 8:00am-4:30pm

Compensation:

$22/hr

What you will be doing:

• Assess vehicles for repair/cleaning services.
• Ensure vehicles are properly serviced per client requests and company policies.
• Ensure service grid is complete and accurate.
• Document services required and schedule with vendor.
• Inspect vehicle returning from service and properly store.
• Assist with directing drivers per schedule.
• Scan on-site vehicles and reconcile inventory status.
• Receive and send vehicles to/from transporters and over-the-road drivers.
• Must be comfortable working outside in all weather condidtions.
• Other duties as assigned.

What are we looking for?

• Great Oral and written communication skills.
• Strong organizational skills.
• A Team player and self-starter.
• Self-motivated, exercising drive and energy.
• Ability to use independent judgment skills.
• Decision-making and problem-solving skills.
• Ability to prioritize work according to deadlines and client expectations.
• Attention to detail and accuracy.
• PC Skills: Microsoft Word, Excel and Outlook.
• Personal responsibility to manage change.

Education and Experience:

• This position requires a High School Diploma or equivalent.
• Must have a minimum of one year of experience in general customer service.
• Per insurance requirements, you must be 24 years of age for this position.
• Proficient driving skills and some mechanical knowledge.
• Basic computer skills.
• Ability to proactively research and resolve problems.
• Organized thinker with exceptional attention to detail.
• Ability to build strong client relationships and deliver exceptional customer service.
• Personal responsibility to manage change.

At ACERTUS. we believe our employees are our greatest asset. That's why we offer a comprehensive benefits package designed to support your health, financial well will well-being, work-life balance, and professional growth.

• Medical, Dental, and Vision
• Voluntary Life/Disability, Accident, Critical Illness, and Hospital Indemnity
• Company Paid Basic Life and Long-Term Disability
• Company Paid Time Off (PTO)
• 401(k) with company match
• Tuition Reimbursement, Financial wellness resources, Retirement planning, and legal services
• Employee discount programs
• Complimentary Grubhub+ membership
• Casual dress code

About ACERTUS

ACERTUS is as an automotive logistics provider that utilizes technology to provide unparalleled service and visibility into the transportation process accompanied by a full suite of vehicle lifecycle solutions. Our people, process, and innovative technology are the engine behind our relentless drive to deliver. We believe in enhancing our customers’ experience by providing end-to-end solutions throughout the lifecycle of a vehicle. ACERTUS offers a suite of vehicle transportation services, customizable technology, a national title and registration platform, compliance services, home delivery and pickup, and a growing vehicle storage footprint throughout North America.

ACERTUS is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.