Client Service Coordinator - Hutto

A Caring Doctor (Texas), P.C.; Hutto (TX); On-site; USD 21,201 - 27,097; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision Insurance

Generous Retirement Plans (401(k) and Roth)

Paid Time Off and Holidays

Continuing Education Allowance

Exclusive Discounts on products and services

Job summary

VCA Inc. is looking for a Client Service Coordinator in Hutto, Texas. You will manage client flow, ensure optimal service, and recruit new clients while maintaining high standards of care.

The ideal candidate should have excellent communication skills, strong customer focus, and experience in a client-facing role. Offering a supportive work environment and competitive benefits, this position is essential for client satisfaction and clinic efficiency.

Qualifications

• Ability to multi-task and manage multiple tasks at one time.
• Fluent in English with strong written and verbal skills.
• Ability to follow instructions accurately and provide directions.
• Must be at least 18 years old for certain duties.

Responsibilities

• Drive the flow of clients and pets through the hospital.
• Actively recruit new clients and promote hospital services.
• Provide professional, efficient, and exceptional service at all times.
• Manage finances by maintaining accurate balances.

Skills

Leadership

Customer Focus

Organizational ability

Communication Skills

Client Service Skills

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Job Purpose and Function

The Client Service Coordinator (\"CSC\") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

Essential Responsibilities and Tasks

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

The Five Principles

• Quality – The consumer is our boss, quality is our work and value for money is our goal.
• Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
• Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure.
• Efficiency – We use resources to the full, waste nothing and do only what we can do best.
• Freedom – We need freedom to shape our future; we need profit to remain free.

Hiring Qualifications / Competencies

• Leadership
• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening Functional
• Preventative care and OWPs
• Communication Skills
• Client Service Skills
• Priority Setting
• Time Management

Capabilities and Experience (Can Do)

• Ability to multi-task – manages multiple tasks at one time and shift attention accurately under distractions.
• Communication skills – reads, writes and speaks fluent English with strong written and verbal skills.
• Organizational ability – systematic approach, orderly and cutting through confusion.
• Problem solving skills – identifies, analyzes and solves problems, translates problems into solutions.
• Client service skills – consistently provides attentive, courteous, and informative service.
• Intellectual ability – follows instructions accurately and provides directions.
• Mathematical ability – adds, subtracts, multiplies, divides, computes rates, ratios and percent, converts units.
• Computer skills – uses computer and specialized software including Microsoft Word, Excel, Access, Outlook.

Attitudes (Will Do)

• Initiative – shows willingness and aptitude to use discretion in finding solutions and presenting options.
• Integrity – adheres to the values and ethics of Banfield Pet Hospitals, exhibits honesty, discretion, and sound judgment.
• Cooperativeness – works with others, collaborates, compromises, shares information promptly.
• Flexibility – opens to changing situations and opportunities and performs all assigned tasks.
• Independence – performs duties without supervision.
• Tolerance for Stress / Resiliency – maintains a positive "can do" outlook, rebounds quickly, maintains composure and friendly demeanor.

Special Working Conditions

• Ability to work at a computer for long periods.
• Confidence around pets (dogs, cats, birds, reptiles, etc.).
• Job may require more than 40 hours per week and includes weekends and evenings.
• Must have reasoning, memory, mathematics and language ability in English.
• Moderately high noise level.
• Requires sufficient ambulatory skills: stand, walk, stoop, kneel, crouch, climb, lift, carry up to 50 pounds.
• Requires good hand-eye coordination, dexterity, visual acuity to use keyboard and equipment.
• Vision abilities: close, distance, color, peripheral, depth perception, adjust focus.
• Exposure to pets that may bite or scratch, anesthesia, radiation, biological hazards and medication/controlled substances.

Experience, Education and/or Training

• High School Diploma or equivalent preferred.
• Must be at least 18 years old to perform duties involving radiography and exposure to radioactive substances.
• One year related experience required with customer service preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training preferred.

EEO Statement

Banfield Pet Hospital is a drug‑free, smoke‑free, equal opportunity employer. Banfield Pet Hospital strongly supports diversity and promotes an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, veteran status, or disability status. Banfield Pet Hospital complies with all applicable federal, state and local nondiscrimination laws.

Benefits

• Comprehensive Medical, Dental, and Vision Insurance.
• Generous Retirement Plans (401(k) and Roth) with company match.
• Student Debt Relief Program for Full‑Time DVMs.
• Paid Time Off and Holidays.
• Top‑Tier Mental Health and Wellbeing Resources, including free coaching and counseling.
• Associate Life Insurance (company‑paid) and Supplemental Life Insurance.
• Company‑Paid Short‑ and Long‑Term Disability.
• Flexible Spending Accounts (FSA) and Health Savings Account (HSA).
• Paid Parental Leave for birth and adoption.
• Continuing Education Allowance for eligible positions.
• Backup Child and Elder Care and Family Support Resources.
• Fertility and Family Building Support.
• Digital Exercise Therapy program.
• Voluntary Protection Benefits (for critical illness, accidents).
• Legal Plan for various legal needs.
• Identity Protection for personal information security.
• Commuter Benefits.
• Three Free Optimum Wellness Plans for Pets.
• Exclusive Discounts on products and services.

Pay Range

$15.39 – $19.67 hourly, determined by candidate’s experience, skill level and education, and may vary by location or applicable minimum wage laws.