Client Service Coordinator - 005242

Banfield Pet Hospital; Warwick (RI); On-site; USD 35,000 - 45,000; Full time

Job summary

Banfield Pet Hospital seeks a Client Service Coordinator to enhance client experiences and support veterinary operations. This dynamic role involves engaging clients, providing educational resources, and ensuring efficient workflow within a fast-paced environment. Ideal candidates are customer-service oriented, adaptable, and passionate about animal care.

Qualifications

• 1+ year of customer service experience, ideally in veterinary or healthcare.
• Familiarity with medical terminology and computer systems is a plus.

Responsibilities

• Welcome clients and pets, ensuring a comfortable experience.
• Educate clients about services and coordinate care.
• Handle documentation and assist with scheduling.
• Collaborate with veterinary team for efficient service delivery.

Skills

Communication

Organization

Client Service

Problem-Solving

Education

High School Diploma or equivalent

Job description

The Client Service Coordinator (CSC) at Banfield Pet Hospital is a vital role that ensures smooth operations and exceptional client experiences.

Role Overview

The CSC manages the flow of clients and pets through the hospital, aiming to enhance the efficiency of the veterinary team. They ensure effective communication, coordinate care, and create a welcoming environment to encourage client retention and referrals.

Key Responsibilities

• Client Engagement: Welcome clients and pets, making them feel comfortable and valued.

• Education: Inform clients about services like Optimum Wellness Plans and preventive care.

• Administrative Support: Handle documentation, manage finances, and assist with scheduling.

• Team Collaboration: Work closely with the veterinary team to ensure efficient service delivery.

Core Competencies

• Communication: Strong verbal and written skills to interact effectively with clients and team members.

• Organization: Ability to manage multiple tasks and maintain order in a dynamic environment.

• Client Service: Commitment to providing attentive and courteous service.

• Problem-Solving: Capable of identifying issues and implementing practical solutions.

Preferred Qualifications

• High School Diploma or equivalent.

• At least one year of customer service experience; background in veterinary or healthcare settings is a plus.

• Familiarity with medical terminology and computer systems.

Work Environment

• Fast-paced setting requiring flexibility and the ability to manage stress.

• Physical demands include standing, walking, and occasional lifting.

• Exposure to various pets and potential allergens.

This role is ideal for individuals passionate about animal care and customer service, seeking a dynamic and rewarding position in a veterinary setting.