Client Service Coordinator - 005204

Banfield Pet Hospital; Suwanee (GA); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading veterinary hospital is seeking a Client Service Coordinator to ensure smooth client interactions and team productivity. This role involves educating clients on services and managing appointments while providing exceptional customer service. Ideal candidates should possess strong communication skills and veterinary experience.

Qualifications

• Veterinary experience is required.
• Strong client service skills are essential.
• Ability to multi-task effectively under distracting conditions.

Responsibilities

• Manage the flow of clients and pets through the hospital.
• Educate clients about pet health and services.
• Assist clients with documentation and service transactions.

Skills

Leadership

Customer Focus

Communication Skills

Client Service Skills

Time Management

Job description

Client Service Coordinator

SUMMARY OF JOB PURPOSE AND FUNCTION
The Client Service Coordinator ("CSC") manages the flow of clients and pets through the hospital, maximizes the productivity of the veterinary team, and ensures effective communication with clients and staff. The role involves coordinating care in a friendly, welcoming manner, encouraging client retention and referrals. Veterinary experience is required.

ESSENTIAL RESPONSIBILITIES AND TASKS
- Embody and promote the Five Principles of Mars, Inc. within the team.
- Recruit new clients by promoting hospital services and directing client flow to ensure excellent care and team productivity.
- Maximize the number of pets seen by maintaining an efficient hospital environment, supporting wellness plan clients.
- Provide professional, efficient, and exceptional service, including welcoming clients and pets, and educating them about pet health.
- Educate clients on Optimum Wellness Plans, preventative care, and hospital services.
- Assist incoming clients with documentation, pet information entry, and prompt service.
- Assist outgoing clients with instructions, invoices, prescriptions, retail sales, and appointment scheduling.
- Manage financial transactions accurately, adhering to opening and closing procedures.
- Perform administrative duties as needed.
- Other duties as assigned.

THE FIVE PRINCIPLES
- Quality: Prioritize customer satisfaction, quality work, and value.
- Responsibility: Uphold personal and team accountability.
- Mutuality: Foster shared benefits for enduring relationships.
- Efficiency: Use resources wisely, minimize waste, and focus on core competencies.
- Freedom: Enable future growth through profitability.

HIRING QUALIFICATIONS / COMPETENCIES
- Leadership, Customer Focus, Peer Relationships, Integrity & Trust, Action Oriented, Listening
- Preventative Care and OWPs, Communication Skills, Client Service Skills, Priority Setting, Time Management

CAPABILITIES AND EXPERIENCE
- Ability to multi-task effectively under distracting conditions.
- Fluent in English, with strong written and verbal communication skills.
- Organized, systematic, and capable of managing chaos.
- Strong problem-solving skills, translating issues into solutions.
- Excellent client service skills, ensuring attentive and courteous interactions.
- Ability to follow instructions accurately and provide clear directions.
- Proficient in basic mathematics and administrative tasks.