Client Service Coordinator - 005143

Banfield Pet Hospital; Annandale (VA); On-site; USD 30,000 - 40,000; Part time

Job summary

An established industry player is seeking a Client Service Coordinator to enhance client experiences and streamline hospital operations. This role is pivotal in welcoming clients and pets, educating them on health needs, and ensuring exceptional service delivery. With a focus on efficiency and client satisfaction, the Coordinator will play a key role in maximizing productivity and fostering a friendly environment. If you are passionate about animal care and excel in customer service, this part-time position offers an exciting opportunity to make a difference in the lives of pets and their owners.

Qualifications

• Strong communication skills in English, both written and verbal.
• Ability to multi-task efficiently under distracting conditions.

Responsibilities

• Maximize the number of pets seen by the hospital team through efficient operations.
• Provide exceptional service, ensuring client and pet comfort and education.

Skills

Leadership

Customer Focus

Communication Skills

Client Service Skills

Time Management

Problem-solving Skills

Job description

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Job Title: Client Service Coordinator

Summary of Job Purpose and Function

The Client Service Coordinator ('CSC') drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a welcoming, friendly, and efficient manner. The role involves influencing clients to return and refer their friends and families.

Essential Responsibilities and Tasks

1. Live and exemplify the Five Principles of Mars, Inc. within self and team.
2. Actively recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity.
3. Maximize the number of pets seen by the hospital team through efficient hospital operations.
4. Provide professional, efficient, and exceptional service at all times, including welcoming clients and pets, ensuring their comfort, and educating them about pet health.
5. Educate clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services.
6. Assist incoming clients with documentation, entering pet information, and ensuring prompt service.
7. Assist outgoing clients with instructions, invoices, dispensing prescriptions, selling retail products, and scheduling appointments.
8. Manage finances by maintaining accurate balances and following opening and closing procedures.
9. Conduct administrative functions as necessary.
10. Perform other job duties as assigned.

The Five Principles

• Quality: The consumer is our boss, quality is our work, and value for money is our goal.
• Responsibility: We demand responsibility from ourselves and support the responsibility of others.
• Mutuality: Shared benefits will endure.
• Efficiency: Use resources fully, waste nothing, and focus on our strengths.
• Freedom: We need freedom to shape our future, and profit to remain free.

Hiring Qualifications / Competencies

• Leadership
• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening Skills
• Preventative Care and OWPs Knowledge
• Communication Skills
• Client Service Skills
• Priority Setting
• Time Management

Capabilities and Experience (Can Do)

• Ability to multi-task efficiently under distracting conditions.
• Strong communication skills in English, both written and verbal.
• Organizational ability with a systematic approach.
• Problem-solving skills to identify and resolve issues effectively.
• Consistent delivery of attentive, courteous, and informative client service.
• Ability to follow instructions accurately and provide clear directions.

Seniority Level

• Entry level

Employment Type

• Part-time

Job Function

• Business Development and Sales

Industries

• Veterinary Services

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