Client Service Coordinator

Banfield Pet Hospital; Sterling (VA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Client Service Coordinator to enhance the client experience in a veterinary setting. This role is pivotal in managing client flow, educating pet owners about health needs, and ensuring a welcoming environment. You will be the first point of contact, responsible for providing exceptional service, managing administrative tasks, and promoting hospital services. If you are passionate about animal care and enjoy working in a dynamic environment, this opportunity is perfect for you. Join a team dedicated to providing quality care and making a difference in the lives of pets and their owners.

Qualifications

• Strong customer service skills to enhance client experience.
• Ability to manage administrative tasks efficiently.

Responsibilities

• Drive client flow and ensure exceptional service in the hospital.
• Educate clients on pet health and wellness plans.

Skills

Customer Service

Communication

Client Education

Administrative Skills

Education

High School Diploma

Associate Degree in Business or Related Field

Job description

SUMMARY OF JOB PURPOSE AND FUNCTION

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly, and efficient manner. The role involves influencing clients to return and refer their friends and families.

ESSENTIAL RESPONSIBILITIES AND TASKS

1. Live and exemplify the Five Principles of Mars, Inc. within self and team.
2. Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
3. Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
4. Provide professional, efficient, and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring they are comfortable in the hospital, and educating them about their pet's health.
5. Educate clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services.
6. Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
7. Assist outgoing clients by providing all necessary instructions, information, and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products, and scheduling future appointments.
8. Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
9. Conduct administrative functions as necessary.
10. Other job duties as assigned.