Client Service Coordinator - 005117

Banfield Pet Hospital; Roswell (GA); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading veterinary hospital is seeking a Client Service Coordinator to enhance client interactions and manage patient flow. This pivotal role involves ensuring exceptional service delivery while supporting the veterinary team. Candidates should demonstrate strong leadership and communication skills, contributing to a welcoming environment for pet owners.

Qualifications

• Excellentes compétences de communication en anglais, tant à l'écrit qu'à l'oral.
• Capacité à gérer plusieurs tâches efficacement.
• Compétences en service client garantissant un service attentif et courtois.

Responsibilities

• Gérer le flux de clients et d'animaux à travers l'hôpital.
• Promouvoir les services et veiller à une expérience client exceptionnelle.
• Assurer la gestion financière avec précision.

Skills

Leadership

Customer Focus

Problem-solving

Communication skills

Job description

Client Service Coordinator

SUMMARY OF JOB PURPOSE AND FUNCTION

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team in terms of the number of clients and pets, ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly, and efficient manner. This role influences clients to return and refer their friends and families.

ESSENTIAL RESPONSIBILITIES AND TASKS

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient, and exceptional service at all times, including encouraging hospital visits, welcoming clients and pets, ensuring their comfort, and educating them about pet health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services.
• Assist incoming clients with documentation, entering pet information and history, utilizing proper identification, and ensuring prompt service.
• Assist outgoing clients by providing instructions, information, invoices, dispensing prescriptions, selling retail products, and scheduling future appointments.
• Manage finances by maintaining accurate balances and following proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Perform other duties as assigned.

THE FIVE PRINCIPLES

• Quality: The consumer is our boss, quality is our work, and value for money is our goal.
• Responsibility: We demand total responsibility from ourselves and support the responsibility of others.
• Mutuality: A shared benefit will endure.
• Efficiency: Use resources fully, waste nothing, and do only what we do best.
• Freedom: We need freedom to shape our future; we need profit to remain free.

HIRING QUALIFICATIONS / COMPETENCIES

• Leadership
• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening

CAPABILITIES AND EXPERIENCE (CAN DO)

• Ability to multi-task effectively under distracting conditions.
• Strong communication skills in English, both written and verbal.
• Organizational ability to systematically carry out assignments.
• Problem-solving skills to identify and resolve issues practically.
• Client service skills ensuring attentive, courteous, and informative service.
• Intellectual ability to follow instructions accurately and provide clear directions.
• Mathematical ability to perform basic calculations.

We’re more than just a hospital. We’re an entire network of locations, serving pet lovers around the country — and guided by dedicated teams inside our headquarters.