Client Service Coordinator - 001618

Banfield Pet Hospital; Centerville (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

Banfield Pet Hospital in Centerville, OH seeks a Client Service Coordinator to drive the flow of clients and pets, support the veterinary team, and deliver outstanding care. You will welcome clients, educate them on wellness plans, and ensure smooth check-in and check-out processes.

The role emphasizes professional service, efficient hospital operations, and proactive client communication to promote return visits and referrals.

Qualifications

• Leadership and customer-focused collaboration are essential.
• Ability to work with a team to coordinate client and pet flow.

Responsibilities

• Drive flow of clients and pets through the hospital.
• Maximize productivity of the veterinary team through efficient scheduling and communication.
• Provide exceptional service, educate clients about wellness plans and services.
• Assist clients with documentation, pet info, and schedules.
• Handle finances with accuracy and follow opening/closing procedures.
• Perform administrative tasks as needed.

Skills

Leadership

Customer Focus

Peer

Job description

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Client Service CoordinatorSUMMARY OF JOB PURPOSE AND FUNCTION

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

ESSENTIAL RESPONSIBILITIES AND TASKS

Live and exemplify the Five Principles of Mars, Inc. within self and team.

Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.

Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.

Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.

Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.

Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.

Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.

Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.

Conduct administrative functions as necessary.

Other job duties as assigned.

THE FIVE PRINCIPLES

Quality ' The consumer is our boss, quality is our work and value for money is our goal.

Responsibility ' As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.

Mutuality ' A mutual benefit is a shared benefit; a shared benefit will endure.

Efficiency ' We use resources to the full, waste nothing and do only what we can do best.

Freedom ' We need freedom to shape our future; we need profit to remain free.

HIRING QUALIFICATIONS / COMPETENCIES

• Leadership
• Customer Focus
• Peer