Client Service Coordinator

Banfield Pet Hospital; McClane City (LA); On-site; USD 32,000 - 52,000; Full time

Job summary

Banfield Pet Hospital in Louisiana is seeking a Client Service Coordinator to manage the flow of clients and pets through the hospital, ensuring a welcoming and efficient experience while supporting the veterinary team.

You will promote essential services, educate clients about wellness plans, and handle front desk tasks such as intake, documentation, and appointment scheduling to keep the hospital productive.

Qualifications

• Leadership and customer-focused approach required for frontline client interactions.
• Ability to collaborate with veterinary teams to ensure smooth client flow.
• Strong communication and interpersonal skills in a hospital setting.

Responsibilities

• Promote hospital services and route clients and pets for maximum productivity.
• Guide wellness plan clients and maximize pet visits with an efficient flow.
• Deliver professional, efficient service and educate clients about care.
• Educate clients on wellness plans and preventative care.
• Assist incoming clients with documentation and pet records.
• Provide instructions, invoices, and schedule future appointments.
• Handle opening/closing procedures and financial balances.
• Perform administrative tasks as needed.
• Other duties as assigned.

Skills

Leadership

Customer Focus

Peer

Job description

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Client Service CoordinatorSUMMARY OF JOB PURPOSE AND FUNCTION

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

ESSENTIAL RESPONSIBILITIES AND TASKS

Live and exemplify the Five Principles of Mars, Inc. within self and team.

Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.

Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.

Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.

Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.

Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.

Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.

Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.

Conduct administrative functions as necessary.

Other job duties as assigned.

THE FIVE PRINCIPLES

Quality ' The consumer is our boss, quality is our work and value for money is our goal.

Responsibility ' As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.

Mutuality ' A mutual benefit is a shared benefit; a shared benefit will endure.

Efficiency ' We use resources to the full, waste nothing and do only what we can do best.

Freedom ' We need freedom to shape our future; we need profit to remain free.

HIRING QUALIFICATIONS / COMPETENCIES

• Leadership
• Customer Focus
• Peer