Client Service Coordinator

Banfield Pet Hospital; Fort Collins (CO); On-site; USD 32,000 - 42,000; Full time

Job summary

Banfield Pet Hospital in Fort Collins, CO, is seeking a Client Service Coordinator to drive client and pet flow, support the veterinary team, and ensure excellent communication with clients and associates. The role focuses on welcoming patients, educating owners about services, and coordinating care in a friendly, efficient environment.

The CSC will handle documentation, scheduling, invoicing, and retail product guidance while maintaining accurate financial procedures and contributing to a

Qualifications

• Leadership and teamwork under Five Principles; strong customer focus.
• Ability to motivate clients and guide flow of clients and pets.
• Integrity, trust, and proactive communication with clients and team.

Responsibilities

• Live by the Five Principles of Mars, Inc. in daily work and team interaction.
• Promote hospital services and route clients and pets for efficient care.
• Maximize pets seen by maintaining productive hospital flow and wellness plan support.
• Provide professional, welcoming service, educate clients about pet health and OWPs.
• Assist clients with documentation, pet history, IDs, and scheduling and invoicing.
• Handle financial procedures and ensure accurate opening/closing of the hospital.
• Carry out administrative duties and other tasks as assigned.

Skills

Leadership

Customer focus

Peer relationships

Integrity & trust

Action oriented

Listening

Functional

Preventative care

Job description

CLIENT SERVICE COORDINATOR

JOB SUMMARY

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

ESSENTIAL RESPONSIBILITIES AND TASKS

• Live and exemplify the Five Principles of Mars, Inc. within self and team.

• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.

• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.

• Provide professional, efficient and exceptional service at all times . This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.

• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services

• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.

• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.

• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.

• Conduct administrative functions as necessary.

• Other job duties as assigned.

  THE FIVE PRINCIPLES

  Every associate including the CSC has an important contribution to make to the veterinary team. We’re looking for CSCs who are dedicated to their work, have a positive attitude and use our Five Principles (https://jobs.banfield.com/culture-of-banfield) :

• Quality – The consumer is our boss, quality is our work , and value for money is our goal.

• Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.

• Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure.

• Efficiency – We use resources to the full, waste nothing and do only what we can do best.

• Freedom – We need freedom to shape our future; we need profit to remain free.

  HIRING QUALIFICATIONS

  Competencies

• Leadership :

• Customer Focus

• Peer Relationships

• Integrity & Trust

• Action Oriented

• Listening

• Functional

• Preventative care and OWPs