Client Service Coordinator

Banfield Pet Hospital; Waldorf (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to guide clients and their pets through the hospital, helping the veterinary team operate efficiently while ensuring a welcoming experience. You will educate clients on preventive care and wellness plans, and assist with check-in, documentation, and appointment scheduling.

You will contribute to a positive client experience, promote hospital services, and support the team in delivering high-quality care in a fast-paced, friendly

Qualifications

• Leadership among team members and guiding client service
• Strong focus on delivering excellent customer care and communication

Responsibilities

• Drive client and pet flow through the hospital ensuring smooth operations
• Maximize productivity of the veterinary team by coordinating visits and services
• Provide professional, friendly service and educate clients on pet health and preventive care
• Assist clients with documentation, pet information, and scheduling of future services
• Handle check-in/check-out processes, invoices, and retail product sales
• Support opening/closing procedures and basic administrative tasks

Skills

Leadership

Customer Focus

Job description

CLIENT SERVICE COORDINATOR

A career at Banfield means you'll find yourself working in the pet healthcare field alongside industry experts with a chance to make a difference in the lives of pets and the clients we serve through client education and effective communication. Work in a fun team environment that offers a clear career path you can pursue if continued growth and learning is your goal.

Job Summary

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

Essential Responsibilities And Tasks

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

THE FIVE PRINCIPLES

Every Associate Including The CSC Has An Important Contribution To Make To The Veterinary Team. We’re Looking For CSCs Who Are Dedicated To Their Work, Have a Positive Attitude And Use OurFive Principles

• Quality – The consumer is our boss, quality is our work, and value for money is our goal.
• Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
• Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure.
• Efficiency – We use resources to the full, waste nothing and do only what we can do best.
• Freedom – We need freedom to shape our future; we need profit to remain free.

Hiring Qualifications

Competencies

• Leadership:
• Customer Focus