Client Service Coordinator

Environmental Law Alliance Worldwide; Timonium (MD); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical premium coverage (90% for you)

Dental & Vision fully covered

Disability & Life Insurance

Gym membership discount

PTO 14 days

Paid holidays

Friday lunches

401(k) with 4% match

In-house training & mentorship

Job summary

Konare Law is seeking a Client Services Coordinator to be the first contact for clients in English and Spanish, manage intake, retainers, and billing, and support daily operations alongside attorneys and the office manager.

The role is fast-paced and client-centered, emphasizing confidentiality and effective communication. This position offers growth through in-house training and mentorship within a supportive immigration law practice.

Qualifications

• Bilingual fluency in English and Spanish (spoken and written).
• High school diploma or equivalent.
• 2+ years in a professional office setting.
• 2+ years of customer service experience.
• Comfort handling sensitive client information with discretion.

Responsibilities

• Greet clients in person and by phone in English and Spanish — often the first point of contact for someone facing a stressful immigration situation
• Manage incoming calls on a multi-line system, route voicemails, and ensure timely follow-up
• Follow up with potential clients on a 30-day cycle
• Prepare retainer agreements and quotes following firm guidelines (attorney-supervised)
• Collect retainer down-payments during client onboarding
• Update client records with payments, balances, and contact information
• Schedule meetings, consultations, and appointments
• Handle mail, deliveries, and email correspondence
• Open and close the office; keep the front area welcoming and stocked
• Process invoices and support billing accuracy
• Maintain strict client confidentiality at all times

Skills

Bilingual fluency

Customer service

Office professionalism

Education

High school diploma

Job description

About the Role

Konare Law is a boutique immigration firm focused on removal defense — we represent individuals and families fighting deportation. The work is fast-paced, mission-driven, and deeply personal to our clients. Many of them speak Spanish as their primary language, which is why bilingual fluency is essential to this role.

As our Client Services Coordinator, you'll be the first voice and face clients encounter when they reach out for help. You'll also support the firm's day-to-day operations by coordinating client intake, retainer agreements, and billing alongside our attorneys and office manager.

Why You'll Love Working Here

Health & Wellness

• Medical: We cover 90% of your premium
• Dental & Vision: 100% covered — fully paid by Konare Law
• Disability & Life Insurance: Short-term, long-term, and $25,000 basic life/AD&D — 100% covered
• Gold's Gym Membership: 50% off monthly fee, no sign-on charge

Time Off & Lifestyle

• 14 days PTO (plus accrual increase after year 2)
• 10+ paid holidays
• Friday lunches on us — every week
• Team activities throughout the year

Financial Security

• 401(k) with up to 4% employer match (eligible after 1 year)

Professional Growth

• Access to LexisNexis, AILA Library, Practice Law Institute (PLI), Law360, and Master Series
• In-house training program and mentorship from experienced immigration attorneys

What You'll Do

Client Intake & Communication

• Greet clients in person and by phone in English and Spanish — often the first point of contact for someone facing a stressful immigration situation
• Manage incoming calls on a multi-line system, route voicemails, and ensure timely follow-up
• Follow up with potential clients on a 30-day cycle

Retainer & Contract Coordination

• Prepare retainer agreements and quotes following firm guidelines (attorney-supervised)
• Collect retainer down-payments during client onboarding
• Update client records with payments, balances, and contact information

Office Operations

• Schedule meetings, consultations, and appointments
• Handle mail, deliveries, and email correspondence
• Open and close the office; keep the front area welcoming and stocked
• Process invoices and support billing accuracy
• Maintain strict client confidentiality at all times

What We're Looking For

Required

• Bilingual fluency in English and Spanish (spoken and written)
• High school diploma or equivalent
• 2+ years in a professional office setting
• 2+ years of customer service experience
• Comfort handling sensitive client information with discretion

Nice to Have

• 1+ year of billing or accounting experience
• Prior experience at a law firm, immigration services org, or other professional services setting
• Personal connection to or experience working with immigrant communities

If you want meaningful work, a team that invests in you, and the chance to help families navigate one of the hardest moments of their lives — we'd love to hear from you.

Konare Law is an equal opportunity employer and participates in E-Verify to confirm employment eligibility for all newly hired employees.