Client Service Coordinator

SeaCoast Underwriters, Inc. is now Risk Placement Services; Rolling Meadows (IL); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development

Learning opportunities

Collaborative culture

Job summary

EM Benefits, now part of RPS, is hiring a Client Service Coordinator in Rolling Meadows, IL. Responsibilities include member enrollment for ancillary insurance benefits, enrolling new cases for small employer groups, and managing eligibility changes for Billing & Enrollment.

Role supports data-driven enrollment processes and customer service across carriers. Qualified candidates have at least 1 year of related experience, strong data-entry skills, and proficiency in Microsoft Office.

Qualifications

• 1 year of related experience preferred.
• High school diploma required.
• Data entry skills required.
• Highly proficient in Microsoft Office or similar software.
• Insurance background preferred.
• Excellent phone personality and ability to deal with people.
• Ability to compose clear and concise letters required.

Responsibilities

• Data entry of group additions, changes, and terminations in Euclid Managers system.
• Assist with new business enrollment and maintain workflow to meet management goals.
• Verify and process applications to ensure accurate billings; input enrollments for all carriers.
• Prepare and audit enrollment worksheets to ensure accurate membership.
• Provide enrollment confirmations in writing to clients for new additions and changes.
• Membership confirmation with all carriers and communications with marketing as needed.
• Provide customer service to the enrollment call queue.
• Assist with renewal process to ensure billing updates.
• Support Client Service team and Account Managers as needed.

Skills

Data entry

Microsoft Office

Customer service

Education

High school diploma

Tools

Euclid Managers

Job description

Introduction

At RPS, we don’t just embrace bold ideas, we make them happen. We’re a team of entrepreneurs, big-picture thinkers, and passionate experts who thrive on possibility. Every day, we collaborate across teams, challenge convention, and push boundaries to design innovative solutions for our clients. With access to top-rated carriers and a dynamic marketplace, we bring strategy and creativity together to deliver what others might call impossible. Here, every voice counts, every perspective matters, and every challenge is an opportunity to grow. You’ll be supported by a culture that celebrates ownership, curiosity, and high performance, where you’re trusted to do your best work and encouraged to keep learning along the way.

• Rolling Meadows, Illinois
• Client Service/Account Management
• 58501
• $53,000 - $103,500
• Partially Scheduled in the Office

Job Description

EM Benefits has an exciting career opportunity for a Client Service Coordinator. The Client Service Coordinator is responsible for member enrollment for insurance products for ancillary insurance benefits. The Client Service Coordinator also assists with enrollment of new cases (small employer groups) and eligibility adds, terms and changes for Billing & Enrollment department.

Overview

Established over six decades ago, EM Benefits, now a part of RPS, provides independent insurance agents with best-in-class products supported by meticulous and knowledgeable service. For more information about us, please visit https://www.embenefits.com/.

At RPS, we drive client success with tailored, data-driven insurance, benefits and underwriting solutions. Through exclusive products, market expertise and a client-first mindset, we're here to help provide our clients with a competitive edge.

How You’ll Make An Impact

• Data entry of all group addition, changes, and terminations in Euclid Managers Information System.
• Assist with new business enrollment. Maintain workflow to meet the goals established by management.
• Verify and process applications in accordance with established procedures to ensure accurate billings. To include data entry of enrollments for all carriers in Euclid Managers system and carrier online enrollment portal. Additions, changes, terminations.
• Prepare and audit enrollment worksheets to ensure accurate membership.
• Assist with Electronic enrollment files
• Obtain necessary information for enrollment to maintain accurate membership record and provide confirmations in writing to client on new additions and changed memberships.
• Membership confirmation with all carriers.
• Provide customer service to the enrollment call queue.
• Communicate any unusual situation to marketing representative that developed with broker or client.
• Assist with renewal process to ensure billings are updated
• Provide back-up support to Client Service team, Account Managers.
• Perform other duties and projects as assigned by management.

Compensation

The target salary range for this position is $50,000 to $60,000 (US Dollar) annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data.

About You

• Minimum of 1 year of related experience preferred.
• High school diploma (or equivalent) required.
• General data entry skills required.
• Highly proficient in use of Microsoft Office or similar software, including spreadsheet and presentation software required.
• Insurance background preferred.
• Excellent phone personality and ability to deal with people.
• Ability to compose clear and concise letters required.

Compensation And Benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace.

If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)