Client Service Coordinator

Arthur J. Gallagher & Co. (AJG); Rolling Meadows (IL); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Job summary

Gallagher is hiring a Client Service Coordinator to manage member enrollment for ancillary insurance benefits and assist with new cases and changes for Billing & Enrollment.

The role focuses on data entry in Euclid Manager, enrollment verification, and customer support to brokers and clients with a client-first mindset.

Qualifications

• Minimum of 1 year of related experience preferred.
• High school diploma (or equivalent) required.
• General data entry skills required.
• Highly proficient in Microsoft Office or similar software, including spreadsheets and presentations.

Responsibilities

• Data entry of all group additions, changes, and terminations in Euclid Manager Information System.
• Assist with new business enrollment and maintain workflow to meet goals.
• Verify and process applications for accurate billings and enrollments.
• Prepare and audit enrollment worksheets for accurate membership.
• Provide customer service to enrollment call queue.
• Support renewal process and assist with other duties as assigned.

Skills

Data entry

Microsoft Office

Customer service

Phone etiquette

Attention to detail

Education

High school diploma

Tools

Euclid Manager Information System

Microsoft Office Suite

Job description

Introduction

At RPS, we don’t just embrace bold ideas, we make them happen. We’re a team of entrepreneurs, big-picture thinkers, and passionate experts who thrive on possibility. Every day, we collaborate across teams, challenge convention, and push boundaries to design innovative solutions for our clients. With access to top-rated carriers and a dynamic marketplace, we bring strategy and creativity together to deliver what others might call impossible. Here, every voice counts, every perspective matters, and every challenge is an opportunity to grow. You’ll be supported by a culture that celebrates ownership, curiosity, and high performance, where you’re trusted to do your best work and encouraged to keep learning along the way.

Overview

Established over six decades ago, EM Benefits, now a part of RPS, provides independent insurance agents with best-in-class products supported by meticulous and knowledgeable service. For more information about us, please visit https://www.embenefits.com/

At RPS, we drive client success with tailored, data-driven insurance, benefits and underwriting solutions. Through exclusive products, market expertise and a client-first mindset, we're here to help provide our clients with a competitive edge.

EM Benefits has an exciting career opportunity for a Client Service Coordinator. The Client Service Coordinator is responsible for member enrollment for insurance products for ancillary insurance benefits. The Client Service Coordinator also assists with enrollment of new cases (small employer groups) and eligibility adds, terms and changes for Billing & Enrollment department.

How you’ll make an impact

• Data entry of all group addition, changes, and terminations in Euclid Managers Information System.
• Assist with new business enrollment. Maintain workflow to meet the goals established by management.
• Verify and process applications in accordance with established procedures to ensure accurate billings. To include data entry of enrollments for all carriers in Euclid Managers system and carrier online enrollment portal. Additions, changes, terminations.
• Prepare and audit enrollment worksheets to ensure accurate membership.
• Assist with Electronic enrollment files
• Obtain necessary information for enrollment to maintain accurate membership record and provide confirmations in writing to client on new additions and changed memberships.
• Membership confirmation with all carriers.
• Provide customer service to the enrollment call queue.
• Communicate any unusual situation to marketing representative that developed with broker or client.
• Assist with renewal process to ensure billings are updated
• Provide back-up support to Client Service team, Account Managers.
• Perform other duties and projects as assigned by management.

Compensation:

The target salary range for this position is $50,000 to $60,000 (US Dollar) annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data.

#LI-CS4

About You

Required:

• Minimum of 1 year of related experience preferred.
• High school diploma (or equivalent) required.
• General data entry skills required.
• Highly proficient in use of Microsoft Office or similar software, including spreadsheet and presentation software required.
• Insurance background preferred.
• Excellent phone personality and ability to deal with people.
• Ability to compose clear and concise letters required.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)