Client Service Coordinator

Madison-Davis, LLC; New York (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

Madison-Davis, LLC is seeking a polished front-of-house professional to support workplace operations and serve as a primary contact for visitors, callers, attorneys, employees, vendors, and partners. The role coordinates meeting rooms, conference calls, and event logistics in a fast-paced law firm setting.

The ideal candidate will deliver exceptional customer service, maintain strict professionalism, and remain composed while managing multiple requests.

Qualifications

• Strong customer service skills and professional demeanor.
• Ability to remain composed while managing multiple requests in a fast-paced environment.
• Law firm experience and switchboard experience are strongly preferred.

Responsibilities

• Welcome clients, visitors, and guests professionally.
• Operate and route calls on the firm’s phone system.
• Manage visitor check-in and badge procedures.

Skills

Customer service

Professional demeanor

Multitasking

Phone system experience

Tools

Switchboard system

Job description

A professional services organization is seeking a polished, service-oriented professional to support its front-of-house and workplace operations. This role will serve as a key point of contact for visitors, callers, attorneys, employees, vendors, and building partners while coordinating meeting rooms, conference calls, and event logistics.

The ideal candidate will bring strong customer service skills, excellent professionalism, and the ability to remain composed while managing multiple requests in a fast-paced environment. Law firm experience and switchboard experience are strongly preferred.

Key Responsibilities

• Welcome clients, visitors, and other guests in a professional and courteous manner.
• Operate the firm's phone system and ensure incoming calls are answered promptly and routed appropriately.
• Manage visitor check-in, including preparing visitor badges and notifying appropriate employees of arrivals.
• Coordinate conference calls and teleconferencing arrangements, including confirmations and meeting communications.
• Manage meeting and conference room reservations through the applicable scheduling system.
• Confirm meeting details with hosts and follow up to ensure rooms and arrangements are properly prepared.
• Conduct floor and conference-room checks before meetings to verify that rooms are properly configured and equipped.
• Coordinate requests with internal workplace, food service, facilities, media/AV, and building management teams.
• Assist with meeting and event logistics, including ensuring appropriate equipment and amenities are available.
• Communicate professionally with attorneys, employees, clients, vendors, and other stakeholders.
• Provide additional administrative and workplace support as assigned.