Client Service Coordinator

Socket.dev; Chicago (IL); Hybrid; USD 40,000 - 50,000; Full time

Job summary

Playfly Sports in Chicago is seeking a Client Service Coordinator to support revenue growth across Linear and Digital offerings. The role involves handling ad orders, coordinating with agencies, and producing client-facing reports in Excel and PowerPoint.

The CSC will serve as first-level agency support, assist with billing, and help manage end-to-end sales processes in a hybrid office setting. A strong eye for detail and solid MS Office skills are essential.

Qualifications

• High School Diploma required; Bachelor’s Degree preferred.
• Previous office or administrative experience required.
• Interest in and understanding of the sports industry.
• Familiarity with WideOrbit, STRATA, or similar ad management systems preferred.
• Proficiency with Word, Excel, Outlook and PowerPoint.

Responsibilities

• Review sales packages and book advertisement orders for multiple agencies across regional networks using the internal ad management system.
• Monitor airtime to ensure orders meet contractual deliverables; rebook as needed in coordination with Account Executives and Client Service Representative.
• Serve as first-level support for advertising agencies, addressing value requests, questions, and order revisions; escalate complex issues as needed.
• Collaborate with and support Client Service Representative on all account stewardship and client management processes.
• Support sales operations through billing and reconciliation, ensuring accurate client invoicing and timely issue resolution.
• Create, update, and format client-facing Excel reports and PowerPoint presentations for sales and client communications.
• Provide background research on potential client targets and industry categories for senior sales team members.
• Attend sales meetings, edit proposals, and complete administrative tasks to support end-to-end sales processes.
• Manage priorities across assigned accounts under the direction of senior sales team members.
• Build industry knowledge and stay current on sports issues, events, and market trends.
• Perform other job-related duties as assigned.

Skills

Office/Administrative experience

Sports industry interest

Excellent communication

Attention to detail

Organizational skills

Multitasking

Team collaboration

Education

High School Diploma

Bachelor’s Degree preferred

Tools

WideOrbit

STRATA

Microsoft Office Suite

Job description

CLIENT SERVICE COORDINATOR

Chicago, IL

Hybrid

THE RUNDOWN

Playfly Sports is looking for a Client Service Coordinator to join our team in Chicago.

The Client Service Coordinator (CSC) supports revenue growth across all Linear and Digital offerings within an assigned set of accounts by assisting agencies and clients throughout the sales process. The CSC develops a strong understanding of Playfly’s integrated Linear and Digital solutions and manages the fulfillment of advertising orders from initial placement through invoicing and payment.

WHAT YOU’LL ACCOMPLISH

• Review sales packages and book advertisement orders for multiple agencies across regional sports networks using the internal ad management system
• Monitor airtime to ensure advertising orders meet contractual deliverables; resolve discrepancies by rebooking orders in coordination with Account Executives and Client Service Representative
• Function as first-level support for advertising agencies, addressing value requests, questions, and order revisions, and escalating complex issues as needed
• Collaborate with and support Client Service Representative on all account stewardship and client management processes
• Support sales operations through billing and reconciliation, ensuring accurate client invoicing and timely resolution of issues
• Create, update, and format client-facing Excel reports and PowerPoint presentations, revising data and refining design to support sales and client communications
• Provide background research on potential client targets and industry categories at the request of senior sales team members
• Attend sales meetings, edit proposals, and complete administrative tasks to support the end-to-end sales process
• Manage priorities across assigned accounts under the direction of senior sales team members
• Build industry knowledge and stay current on relevant sports issues, events, and market trends
• Perform other job-related duties as assigned

WHAT YOU’LL BRING

• High School Diploma required; Bachelor’s Degree preferred
• Previous office or administrative experience required
• Experience in a related field or a fervent desire to build a career in sports media preferred
• Interest in and general understanding of the sports industry
• Familiarity with WideOrbit, STRATA, or similar ad management systems preferred
• Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint
• High attention to detail with excellent verbal and written communication skills
• Strong organizational skills with the ability to work effectively both independently and as part of a team
• Ability to multitask and manage competing priorities in a fast-paced environment

TRAVEL, LIFTING, PHYSICAL REQUIREMENTS

• This role takes place in an office setting and is a sedentary role
• Minimal travel may be required to attend meetings, conduct trainings, etc.

COMPENSATION

Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.

The base pay range for this role is:

$40,000—$50,000 USD

WHAT WE DO

Playfly Sports is the full-service, leading sports marketing and media company that enables brands to engage with sports fans on a local, regional, and national level through scaled linear, digital, and experiential assets. Playfly Sports drives outcome-based solutions into 90-million households via more than 7,800 live U.S. broadcasts of MLB, NBA, and NHL games; and influences sports fans of all ages through the management of college and high school multimedia rights, uniform branding, and high-profile sports sponsorship platforms. Playfly Sports has the unique ability to partner, innovate, and advance the aspirations of athletes, brands, academic institutions, and sports fans across the U.S. Playfly Sports is Powered by Partnership. Visit Playfly Sports online at playfly.com

WHAT WE STAND FOR

At Playfly, we know that a diverse, equitable, and inclusive company is a more innovative and successful one, but more importantly, we believe it’s just the right thing to do. Through conversations, company initiatives, community events and partnerships, policy changes, data analysis, workshops, and support groups, we are dedicated to creating a workplace where everyone can thrive. We are here for the long haul and to do the meaningful work that creates true institutional change within our workplace, with our partners, and in the communities we serve.

EEOC & DIVERSITY STATEMENT

Playfly Sports affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Playfly Sports is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

ACCOMMODATIONS

Playfly Sports is committed to the full inclusion of all qualified individuals, and as part of this commitment, Playfly Sports will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail].

We are unable to sponsor or take over sponsorship of an employment visa for this role at this time

Equal Opportunity Employer

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