Client Service Coordinator - 005086

Banfield Pet Hospital; Brentwood (TN); On-site; USD 10,000 - 60,000; Full time

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator in Brentwood, TN. The role involves enhancing client experiences, managing service flow, and ensuring pet care through effective communication and organization. We offer competitive pay and a comprehensive benefits package for personal and professional growth.

Benefits

Comprehensive Medical, Dental, and Vision Insurance

Generous Retirement Plans (401(k) and Roth)

Paid Time Off and Holidays

Top-Tier Mental Health and Wellbeing Resources

Continuing Education Allowance

Qualifications

• Excellent communication skills in English, both written and verbal.
• Ability to multi-task efficiently in distracting conditions.
• Organizational ability to systematically carry out assignments.

Responsibilities

• Drive the flow of clients and pets through the hospital.
• Maximize productivity of the veterinary medical team.
• Educate clients about pet health needs and services.

Skills

Leadership

Customer Focus

Integrity & Trust

Communication Skills

Client Service Skills

Job description

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Client Service Coordinator

SUMMARY OF JOB PURPOSE AND FUNCTION

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly, and efficient manner, influencing clients to return and refer their friends and families.

ESSENTIAL RESPONSIBILITIES AND TASKS

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient, and exceptional service at all times, including encouraging hospital visits, welcoming clients and pets, ensuring their comfort, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services.
• Assist incoming clients with documentation, entering pet information, and ensuring prompt service.
• Assist outgoing clients with instructions, information, invoices, dispensing prescriptions, retail products, and scheduling future appointments.
• Manage finances by maintaining accurate balances and following opening and closing procedures.
• Conduct administrative functions as necessary.
• Other duties as assigned.

THE FIVE PRINCIPLES

• Quality: The consumer is our boss, quality is our work, and value for money is our goal.
• Responsibility: Support the responsibility of others and demand responsibility from ourselves.
• Mutuality: A shared benefit will endure.
• Efficiency: Use resources fully, waste nothing, and do what we do best.
• Freedom: Shape our future with the profit to remain free.

HIRING QUALIFICATIONS / COMPETENCIES

• Leadership, Customer Focus, Peer Relationships, Integrity & Trust, Action Oriented, Listening, Preventative Care and OWPs, Communication Skills, Client Service Skills, Priority Setting, Time Management.

CAPABILITIES AND EXPERIENCE (CAN DO)

• Ability to multi-task efficiently in distracting conditions.
• Excellent communication skills in English, both written and verbal.
• Organizational ability to systematically carry out assignments.
• Strong problem-solving skills to analyze and resolve issues.
• Consistent client service skills ensuring attentive, courteous, and informative service.
• Ability to follow instructions accurately and provide directions.

The pay range for this role is $15.00 - $18.69 Hourly. The specific rate depends on experience, skill, education, location, and applicable minimum wage laws.

Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and your pets. Check out some of our “Meow-velous” benefits:

• Comprehensive Medical, Dental, and Vision Insurance
• Generous Retirement Plans (401(k) and Roth)
• Student Debt Relief Program (for Full-Time DVMs)
• Paid Time Off and Holidays
• Top-Tier Mental Health and Wellbeing Resources
• Associate Life Insurance & Supplemental Life Insurance
• Company-Paid Short- and Long-Term Disability
• Flexible Spending Accounts (FSA)
• Health Savings Account (HSA)
• Paid Parental Leave
• Continuing Education Allowance
• Back-Up Child and Elder Care & Family Support Resources
• Fertility and Family Building Support
• Digital Exercise Therapy
• Voluntary Protection Benefits
• Legal Plan
• Identity Protection
• Commuter Benefits
• Three Free Optimum Wellness Plans for Pets
• Exclusive Discounts

Benefits eligibility is based on employment status. Full-time Associates are eligible for all benefits; Part-time Associates are eligible for those benefits marked with an asterisk.