Client Service Coordinator

A Caring Doctor, P.C.; Beaverton (OR); On-site; USD 22,041 - 28,929; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Retirement Plans (401(k) match)

Paid Time Off & Holidays

Continuing Education Support

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, support the medical team, and ensure effective communication with clients and associates. You will coordinate care and educate clients on pet health and wellness plans.

You will promote preventative care and wellness services while handling administrative tasks, scheduling, and client invoicing. A positive, professional demeanor and strong multiclient handling skills are essential.

Qualifications

• High School Diploma or equivalent preferred.
• One year related experience required; customer service experience preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times, welcoming clients and pets and educating them about their pet’s health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening Functional

Preventative care and OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Client Service Coordinator

The Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a friendly and efficient manner, influencing clients to return and refer their friends and families.

Essential Responsibilities and Tasks

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times, welcoming clients and pets and educating them about their pet’s health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing required documentation, entering pet information and history in the computer, and using proper collars and tags for identification.
• Assist outgoing clients by providing instructions, information and invoices, dispensing prescription items per the veterinarian’s instructions, selling retail products and scheduling future appointments.
• Manage finances by maintaining accurate balances and following proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

Five Principles

• Quality – The consumer is our boss, and quality is our work and value for money is our goal.
• Responsibility – As individuals, we demand total responsibility from ourselves and support the responsibility of others.
• Mutuality – A mutual benefit is a shared benefit that endures.
• Efficiency – We use resources fully, waste nothing, and excel at what we do best.
• Freedom – We need freedom to shape our future and profit to remain free.

Hiring Qualifications / Competencies

• Leadership
• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening Functional
• Preventative care and OWPs
• Communication Skills
• Client Service Skills
• Priority Setting
• Time Management

Capabilities and Experience (Can Do)

• Ability to multi‑task: Manage multiple tasks at one time, quickly and accurately shifting attention among them without loss of accuracy or frustration.
• Communication skills: Reads, writes and speaks fluent English with appropriate grammar and vocabulary; spells commonly used words correctly and demonstrates strong written and verbal communication.
• Organizational ability: Demonstrates a systematic approach in carrying out assignments and excels at turning confusion into order.
• Problem‑solving skills: Identifies, analyzes and solves problems, translating them into practical solutions.
• Client service skills: Consistently ensures the team provides attentive, courteous and informative service, deriving personal satisfaction from delivering great service.
• Intellectual ability: Follows instructions delivered in oral, written or diagram format accurately.
• Mathematical ability: Adds, subtracts, multiplies, divides and computes rates, ratios and percentages; converts units of measurement.
• Computer skills: Uses a computer and specialized software confidently; proficient in Microsoft Word, Excel, Access and Outlook.

Attitudes (Will Do)

• Initiative – Willing to use discretion to find solutions, present options, and enhance processes.
• Integrity – Adheres to the values and ethics of Banfield, exhibiting honesty, discretion and sound judgment.
• Cooperativeness – Works with others, collaborates, compromises, and shares relevant information promptly.
• Flexibility – Open to changing situations and willing to perform all assigned tasks.
• Independence – Performs tasks and duties without supervision.
• Tolerance for Stress – Maintains a positive outlook, rebounds quickly from frustrations, and keeps a friendly demeanor in stressful situations.

Special Working Conditions

• Work at a computer for long periods.
• Confident around pets (dogs, cats, birds, reptiles, etc.).
• Work may require more than 40 hours per week, including weekends and evenings.
• Requires good hand‑eye coordination, arm‑hand‑finger dexterity, and visual acuity to use a keyboard and operate equipment.
• Must be able to stand, walk, stoop, kneel, crouch and lift up to 50 pounds.
• Exposure to anesthesia, radiation, biological hazards and medication/controlled substances may occur.

Experience, Education and/or Training

• High School Diploma or equivalent (preferred).
• Minimum 18 years old to perform duties involving radiography and exposure to radioactive substances.
• One year related experience required; customer service experience preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

Equal Opportunity Employer

We are a drug‑free, smoke‑free, equal opportunity employer. Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced.

Compensation

Pay range: $16.16 – $20.66 hourly. The specific rate is determined based on experience, skill level, education, and applicable minimum wage laws.

Benefits

• Comprehensive Medical, Dental, and Vision Insurance
• Generous Retirement Plans (401(k) and Roth) with company match
• Best‑in‑Class Student Debt Relief Program (for Full‑Time DVMs)
• Paid Time Off and Holidays
• Top‑Tier Mental Health and Wellbeing Resources
• Associate Life Insurance (company‑paid) and Supplemental Life Insurance
• Company‑Paid Short‑ and Long‑Term Disability
• Flexible Spending Accounts (FSA)
• Health Savings Account (HSA)
• Paid Parental Leave
• Continuing Education Allowance (for Eligible Positions)
• Back‑Up Child and Elder Care & Family Support Resources
• Fertility and Family Building Support
• Digital Exercise Therapy
• Voluntary Protection Benefits
• Legal Plan
• Identity Protection
• Commuter Benefits
• Three Free Optimum Wellness Plans for Pets
• Exclusive Discounts

Benefits eligibility is based on employment status. Full‑time Associates are eligible for all benefit programs (Student Debt Program available for full‑time DVMs only); Part‑time Associates are eligible for those benefits with an asterisk (*).