Tech Lead, Sales Technology

MetLif; Cary (NC); Hybrid; USD 123,000 - 182,000; Full time

Benefits offered by this job

Health benefits

401(k) with employer matching

Parental leave

Job summary

MetLife’s Global Technology team seeks a Tech Lead for Sales Technology to design, develop, and integrate capabilities across the B2B sales tech ecosystem, connecting data, workflow, AI-enabled insights, and CRM-adjacent experiences.

You will partner with Product, Architecture, Data and Analytics, AI capabilities, Salesforce, Seismic, UX, QA, DevSecOps, vendors, and business stakeholders to deliver secure, scalable solutions that improve seller productivity and operational effectiveness.

Qualifications

• 5+ years of software engineering experience designing enterprise-scale applications, APIs, integrations, data flows, or workflows.
• Experience leading enterprise architecture, solution design, and target-state architecture for complex ecosystems.
• Experience defining roadmaps, tradeoffs, and transition plans for multi-system solutions.
• Experience API/integration architecture including REST, event-based, microservices, ETL/ELT, data virtualization.
• Strong system design, scalability, security, production readiness, and observability.
• Experience translating business capabilities into technical designs and release criteria.
• Experience leading cross-functional engineering teams.
• Experience in Agile or SAFe delivery.
• Strong problem-solving and communication skills.

Responsibilities

• Lead design and development for B2B Sales solutions connecting data, workflow, seller experience, and AI-enabled recommendations.
• Create architectural specs, solution designs, integration diagrams, and implementation plans for complex capabilities.
• Guide integrations across US Data Hub, Salesforce/GB360, Seismic, MetIQ, Teams/Outlook, Marketo, Power BI, and more.
• Mentor developers, integration engineers, and vendor partners on standards and reusable patterns.

Skills

Software engineering

Enterprise architecture

API integration

Agile / SAFe

Leadership

Tools

Salesforce

Seismic

Power BI

Marketo

MS Teams

Power Automate

Azure Data Factory

Job description

When you join MetLife’s Global Technology team, you’ll be part of a forward-thinking group dedicated to shaping the future of digital solutions for customers worldwide. You’ll develop, maintain and support technology applications and delivery, leveraging AI, automation, and contemporary ways of working to enhance experiences and drive business outcomes. Your work will simplify complex processes, improve tech resiliency, and ensure high-performing, seamless solutions that power life’s most important moments. In this dynamic environment, you’ll collaborate with talented peers across teams and functions, expanding your skills in impactful ways. Ready to push boundaries and set new industry standards? Join us and help drive the future of technology forward.

The Opportunity

The Tech Lead, Sales Technology is a hands-on technical leader responsible for designing, developing, and integrating capabilities that connect the B2B Sales technology ecosystem. This role drives technical solutioning across sales data, workflow, agentic orchestration, content enablement, marketing activation, commercial intelligence, and CRM-adjacent experiences. The role partners with product, architecture, data and analytics, AI / Agentic capabilities, Salesforce, Seismic, UX, QA, DevSecOps, vendors, and business stakeholders to deliver secure, scalable, human-centered solutions that improve seller productivity and operational effectiveness.

Key Responsibilities

• Lead technical design and development for B2B Sales solutions that connect data, workflow, seller experience, AI-enabled recommendations, and enterprise platforms.
• Create architectural specifications, solution designs, integration diagrams, API/data-flow designs, technical stories, estimates, and implementation plans for complex B2B capabilities.
• Design and guide integrations across US Data Hub, Salesforce/GB360, Seismic, MetIQ, Teams/Outlook, Marketo, Power BI, Power Automate, underwriting, pricing, and other ecosystem platforms.
• Partner with Product Owners, Product Managers, Architects, Data and Analytics, Functional Analysts, QA, DevSecOps, and vendors to translate business outcomes into secure, scalable technical solutions.
• Lead hands-on development and technical implementation using modern cloud, API, workflow, data, and application patterns appropriate to the solution scope.
• Evaluate API, event, batch, data virtualization, microservice, agentic workflow, and human-in-the-loop design options, documenting tradeoffs, risks, constraints, and recommended paths.
• Lead peer reviews of solution designs, code/configuration, test strategies, automated tests, security controls, deployment plans, and production support approaches.
• Support AI-first and Agile delivery by enabling rapid prototyping, measured pilots, production hardening, stage-gated transition to scaled operations, and continuous improvement.
• Investigate and resolve complex production incidents, integration failures, data issues, performance concerns, defects, and technical debt across the connected sales ecosystem.
• Mentor and guide developers, configurators, integration engineers, and vendor partners on technical standards, reusable patterns, quality practices, and maintainability.
• Maintain awareness of emerging integration, cloud, AI, workflow, data, and seller-experience technologies that could improve B2B Sales outcomes.

Required Qualifications

• 5+ years of software engineering experience designing and building enterprise-scale applications, platforms, APIs, integrations, data flows, or workflow solutions.
• Experience leading enterprise architecture, solution design, and target-state architecture definition for complex, multi-system technology ecosystems.
• Experience defining technical roadmaps, architectural tradeoffs, implementation sequencing, and transition plans that move solutions from current state to target state.
• Experience with API and integration architecture, including REST APIs, event-based integration, microservices, batch/ETL/ELT, streaming, middleware, data virtualization, and enterprise integration patterns.
• Strong system design skills, including scalability, resilience, observability, performance, security, governance, production readiness, and supportability considerations.
• Experience translating business capabilities into technical designs, implementation plans, technical stories, estimates, test approach, and release readiness criteria.
• Experience leading cross-functional engineering teams, including developers, integration engineers, data engineers, QA, DevSecOps, architects, vendors, and product partners.
• Experience working in Agile or SAFe delivery, including backlog refinement, PI/sprint planning, demos, release planning, dependency management, and cross-team coordination.
• Strong problem-solving, systems thinking, root-cause analysis, performance tuning, and technical debt remediation skills.
• Strong communication and stakeholder management skills with ability to explain technical tradeoffs to business, product, architecture, vendor, and engineering partners.

Preferred Qualifications

• Salesforce ecosystem understanding, including CRM data models, integration patterns, platform constraints, and alignment with headless CRM or CRM-adjacent experiences.
• Experience with data platform architecture and engineering patterns across Databricks, Azure Data Lake, Azure Data Factory, Azure AI Foundry, Azure services, or comparable enterprise data platforms.
• Experience designing AI-enabled and agentic workflow architectures, including human-in-the-loop patterns, orchestration, decision support, governance, and operational controls.
• Experience with Seismic and sales-enablement integrations, including content activation, seller workflow, recommendations, analytics, or CRM-connected enablement use cases.
• Experience with MCP-based data access architecture, tool/data governance, agentic access patterns, and vendor evaluation, including build-versus-buy assessment.
• Experience with Marketo, Microsoft Teams, Power Platform, Azure AI Foundry, Databricks, Microsoft Fabric, Power BI, or comparable commercial sales and data platforms.
• Experience with enterprise data foundations, semantic layers, customer/account identity, scoring, next-best-action, recommendation engines, or AI-assisted workflow patterns.
• Experience in insurance, group benefits, commercial sales, sales enablement, marketing activation, underwriting, pricing, broker/customer platforms, or CRM transformation.
• Azure, SAFe for Teams, SAFe Scrum Master, MuleSoft, API management, cloud architecture, DevOps, or security certification.

#LI-WRAPJOB

Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.

The expected salary range for this position is $122,950 - $181,800. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife’s U.S. benefits, please click here .

About MetLife

Recognizedon Fortune magazine's list of the "World's Most Admired Companies",Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companiesto Work For®, MetLife, through its subsidiaries and affiliates, is one of theworld’s leading financial services companies; providing insurance, annuities,employee benefits and asset management to individual and institutionalcustomers. With operations in more than 40 markets, we hold leading positionsin the United States, Latin America, Asia, Europe, and the Middle East.

As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.

Our purposeis simple - to help our colleagues, customers, communities, and the world atlarge create a more confident future. United by purpose and guided by our corevalues - Win Together, Do the Right Thing, Deliver Impact Over Activity, andThink Ahead - we’re inspired to transform the next century in financialservices. At MetLife, it’s #AllTogetherPossible . Join us!

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”). If you need an accommodation due to a disability, please email us at [e-mail]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace.

This posting is for a current vacancy and is anticipated to remain open for at least 45 days from the listed posting date.