Client Service Consultant, Employee Benefits

Holmes Murphy Partnership; Denver (CO); On-site; USD 65,000 - 110,000; Full time

Job summary

Join a vibrant and forward-thinking company as a Client Service Consultant in Denver, where your unique potential can shine! This role offers the chance to manage client accounts, collaborate on benefit strategies, and present innovative solutions to clients. With a focus on building meaningful relationships and a best-in-class culture, you'll be empowered to contribute to the organization's success and make a real impact in the insurance industry. Enjoy a supportive environment that values professional growth, community involvement, and work-life balance. If you're passionate about client service and eager to grow your career, this opportunity is perfect for you.

Benefits

Paid Parental Leave

Tuition Reimbursement

401k Profit Sharing

Generous Time Off

Paid Volunteer Time Off

Employee Matching Gifts

Merit Increases

Discretionary Bonus Opportunity

Qualifications

• 3+ years of experience in administrative or customer service roles, preferably in insurance.
• Active Life & Health Insurance license required or ability to obtain within 3 months.

Responsibilities

• Manage client accounts and collaborate on benefit strategies.
• Draft RFPs and communicate with insurance carriers for timely responses.

Skills

Client Account Management

Customer Service

Insurance Principles

Communication Skills

Presentation Skills

Education

High School Diploma

College Degree

Tools

Agency Systems

Job description

Job Description:

We are looking to add a Client Service Consultant to join our Employee Benefits team in Denver, CO. Offering a forward-thinking, innovative, and vibrant company culture, along with the opportunity to share your unique potential, there really is no place like Holmes!

Essential Responsibilities:

• Manage client accounts and support internal service team. Interact with client contacts independently.
• Collaborate with client team to set the benefit strategy for clients and coordinate the implementation of new health and welfare benefit plans. Evaluate the client’s current benefits and assist with future recommendations to the client.
• Draft Request for Proposals (RFPs) for review by appropriate sales or service team member, make requested edits to RFPs, distribute RFPs to insurance carrier market, ensure timely response by insurance carriers, summarize insurance carrier proposals for review.
• Prepare and create materials for presentations. May be responsible for presenting at open enrollment meetings or other client presentations.
• Communicate daily with insurance companies, vendors and internal teams to ensure proper administration of accounts (including contract concerns, underwriting issues, claim situations, etc.). Follow up on outstanding issues or client requests.

Qualifications:

• Education: High school diploma; college degree preferred.
• Experience: Minimum 3 years administrative, customer service, or office experience, preferably in the insurance industry [at a brokerage or provider organization].
• Licensing : Active state specific Life & Health Insurance agent’s license required or the ability to acquire license within three months of hire.
• Technical Competencies: Invests in understanding and applying insurance principles to consult with clients and meet their strategic needs. Actively contributes to workflows, processes, and deliverables, using agency systems to provide a world-class client experience and ensure compliance. Able to understand clients, prioritize tasks, manage status, and deliver impactful solutions proactively.

Here’s a little bit about us:

In addition to being great at what you do, we place a high emphasis on building a best-in-class culture. We do this through empowering employees to build trust through honest and caring actions, ensuring clear and constructive communication, establishing meaningful client relationships that support their unique potential, and contributing to the organization's success by effectively influencing and uplifting team members.

Benefits:

• Paid Parental Leave and supportive New Parent Benefits.
• Company paid continuing Education & Tuition Reimbursement.
• 401k Profit Sharing.
• Generous time off practices in addition to paid holidays.
• Supportive of community efforts with paid Volunteer time off and employee matching gifts to charities.
• DE&I programs.
• Consistent merit increase and promotion opportunities.
• Discretionary bonus opportunity.

The salary range for Colorado residents is $65,600– $109,300. Compensation is based on several factors, including, but not limited to, education, work experience and industry certifications. In addition to your salary, Holmes Murphy offers a comprehensive total rewards program including annual bonuses, total wellbeing benefits and support for professional development.

Holmes Murphy & Associates is an Equal Opportunity Employer.

There’s No Place Like Holmes!

You'll love what you do and who you do it with when you join Holmes Murphy!

Grow Your Career – In our growing and dynamic organization, we encourage talent mobility.

Learn... On Us – We believe in building the best experts in the industry.

Share in Our Success – Our philosophy is to share in our collective success.

Take Time to Recharge – We offer generous time off, including various special days.