Client Service Associate - Wealth Management

Ascendo-Resources; Boca Raton (FL); On-site; USD 65,000 - 85,000; Full time

Job summary

Ascendo-Resources is seeking a Client Service Associate to support wealth management operations. You will process new accounts, maintenance requests, and money movements, ensuring accuracy, regulatory compliance, and timely service.

Collaboration with Financial Advisors and Relationship Managers is essential to deliver a high-quality client experience. The role requires attention to detail, strong organizational skills, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• Bachelor’s degree preferred in Finance/Business Administration or related field.
• 2+ years of operations/client service/back-office experience in wealth management or financial services.
• Familiar with account opening procedures and money movement processes.
• Knowledge of KYC/AML and compliance standards.
• Strong attention to detail and multitasking in a fast-paced environment.
• Excellent organizational, communication, and problem-solving skills.
• Proficient with Microsoft Office; CRM or custodial platforms a plus.

Responsibilities

• Process new account openings for brokerage and advisory accounts, ensuring documentation is complete and compliant.
• Review and execute account maintenance requests and beneficiary changes.
• Handle money movement requests (wires, ACH, journals, internal transfers) accurately and timely.
• Perform quality control to ensure KYC/AML compliance.
• Collaborate with Financial Advisors, Relationship Managers, and Client Service teams.
• Track and manage operational workflows within SLAs.
• Investigate discrepancies related to account activity and transactions.
• Maintain records of client requests and actions.
• Support audits, compliance reviews, and internal reporting.
• Identify opportunities to improve processes and efficiency.

Skills

Attention to detail

Organizational skills

Communication skills

Problem-solving

Multi-tasking

Regulatory/compliance awareness (KYC/"

Education

Bachelor’s degree in Finance/Business Administration or related field

Tools

Microsoft Office

CRM software

Custodial platforms

Job description

Position Overview

The Client Service Associate plays a critical role in supporting the day-to-day operational functions of the wealth management business. This individual will be responsible for processing client account activity, including account openings, maintenance requests, and money movement transactions, while ensuring accuracy, efficiency, and compliance with regulatory requirements. The role requires strong attention to detail, organizational skills, and the ability to collaborate with internal teams to deliver a high-quality client experience.

Key Responsibilities

• Process new account openings for brokerage and advisory accounts, ensuring all documentation is complete and compliant with firm and regulatory standards
• Review and execute account maintenance requests, including updates to client information, account registrations, and beneficiary changes
• Handle client money movement requests such as wires, ACH transfers, journals, and internal transfers with a high degree of accuracy and timeliness
• Perform quality control checks on documentation to ensure adherence to KYC/AML and compliance requirements
• Partner with Financial Advisors, Relationship Managers, and Client Service teams to resolve operational issues and ensure smooth client onboarding and servicing
• Track and manage operational workflows, ensuring requests are completed within established service level agreements (SLAs)
• Investigate and resolve discrepancies or exceptions related to account activity and transactions
• Maintain accurate records of all client requests and operational actions taken
• Support audits, compliance reviews, and internal reporting as needed
• Identify opportunities to improve processes and enhance operational efficiency

Qualifications

• Bachelor’s degree in Finance, Business Administration, or a related field preferred
• 2+ years of experience in operations, client service, or back-office support within a wealth management, brokerage, or financial services environment
• Familiarity with account opening procedures, documentation requirements, and money movement processes
• Understanding of regulatory requirements including KYC, AML, and general compliance standards
• Strong attention to detail and ability to manage multiple tasks in a fast-paced environment
• Excellent organizational, communication, and problem-solving skills
• Proficiency in Microsoft Office (Excel, Word, Outlook); experience with CRM or custodial platforms is a plus