Client Service Associate (On-site)

Wealth Enhancement Group; Dubuque (IA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401k with match

Medical, dental, and vision coverage

Paid time off and holidays

Job summary

Wealth Enhancement Group is hiring a Client Service Associate in Dubuque, IA. This role involves supporting an Advisor Team to enhance client experiences. The ideal candidate will have excellent customer service skills, attention to detail, and the ability to learn financial concepts. Salary range is $45,000 to $60,000 and includes comprehensive benefits. You will handle client onboarding, manage transactions, and collaborate closely with the advisor team to ensure satisfaction. This is an in-office position.

Qualifications

• 0-3 years of industry experience.
• Solid oral and written communication skills.
• Ability and interest to learn financial concepts and products.

Responsibilities

• Greet clients and ensure a welcoming office environment.
• Prepare account transactions and handle client communications.
• Maintain CRM database and manage client paperwork.

Skills

Customer Service training

Communication skills

Problem‑solving skills

Detail-oriented

Teamwork

Education

4-year college degree preferred

Tools

Microsoft Office

Salesforce

Job description

About Wealth Enhancement

Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 80,000 households from our over 140 offices - and growing - nationwide.

Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit www.wealthenhancement.com.

Our Dubuque IA office has an excellent opportunity for a Client Service Associate. In this role you will be working on an Advisor Team supporting all aspects of the client experience. We are seeking candidates that have a passion for providing exceptional client service, along with the drive and motivation to deliver results for our fast-growing Team.

This is an in‑office position.

In the spirit of pay transparency, we are excited to share the base salary range for this position is $45,000.00 - $60,000.00. We encourage you to apply and provide us with your compensation expectations when you do. We’re big on open conversations, so, let’s have one.

Primary Job Functions

Reception / Office

• Ensure office is welcoming; greet clients.
• Schedule meetings, manage distribute mail.
• Order office and marketing materials; support vendors and technology sponsors.

New Client Onboarding

• Ensure accurate completion of prospect or new client paperwork and account set up.
• Follow up on funds transfer from surrendering company.
• Maintain CRM database and client files (filing, copies, data input).
• Record incoming assets to the appropriate blotting tool.

Client Relationship Management

• Prepare account transactions, trades, deposits, withdrawals, RMDs, etc.
• Communicate to understand client requests, determine what needs to be done; communicate to the advisor or handle issue resolution, including death claim processing.
• May work with client’s tax or legal counsel on client concerns.
• Gather client data and may prepare the materials for client meetings and reviews.

Industry / Product / Company Knowledge

• Demonstrate knowledge and can accurately execute against WE’s Suitability Guidelines, operational processes and sales model.
• Understand financial terminology and products.
• Working proficiency with annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, charitable giving practices.
• Attend Client Services and company educational events.
• May attend vendor presentations.

Team and Corporate Support

• Assist Advisor Team Operations to streamline processes.
• Complete operational projects to support enhancements and changes.
• Communicate process and sales updates to team.

Education / Qualifications

• 4-year college degree preferred.
• 0-3 years of industry experience.
• Customer Service training, knowledge or experience.
• Solid oral and written communication skills.
• Strong attention to detail.
• Good problem‑solving skills.
• Proficient with Microsoft Office.
• Ability and interest to learn financial concepts and products.
• Ability to work with deadlines, be flexible under pressure and prioritize work.
• Ability to work as a team member.
• Ability to learn WE’s sales model, processes and procedures.
• Ability to learn financial product features and riders.
• Ability to learn the review process and how the review is completed.
• Salesforce experience a plus.

WEG hires employees and makes decisions about their salary qualifications based on factors such as the role to be performed; educational and professional experience, qualifications, skills and credentials; tenure, cost‑of‑living and demand for the role in the applicable market. To comply with state pay transparency laws, we must disclose the entire salary grade. Thus, the entire salary range for those who are classified as the Client Service Associate level is $42,500 to $63,750. However, the base salary range bolded above is what we expect to pay as a starting range for this position.

#LI-NR1 #LI –Onsite

Comprehensive Benefits Offerings

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well‑being, professional development, and work/life harmony. You may be eligible to participate in the following benefits & development opportunities:

• Training and professional development.
• Medical, dental and vision coverage (available to full‑time employees and their families).
• Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses.
• Life and AD&D insurance – employer paid and voluntary options.
• Short‑term and long‑term disability, workers compensation – employer paid.
• 401k with match and profit sharing.
• Wellness programs and resources.
• Voluntary benefits, including pet insurance.
• 18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service).
• 12 paid holidays each year (10 pre‑determined and 2 floating days).
• Paid parental leave and paid caregiver leave (caregiver leave available after 6 months of tenure).
• Reimbursement for tuition, licensing and other credentials (available after meeting service requirements).

Should you need reasonable accommodation when completing the application form or during the selection process, contact the Human Resources Department at 763‑417‑1700.

Information provided on this application will be kept confidential and only be shared with those involved in the selection process.

Equal Opportunity Employer, including disabled and veterans. This organization participates in E‑Verify.

OSHA Requirements: This position requires the ability to stand or sit for long periods of time, file documents in high or low cabinets, use the telephone and use the computer systems.

Wealth Enhancement may use artificial intelligence (AI) tools to assist in the initial screening of resumes. All AI‑supported evaluations are reviewed by our recruitment team to ensure accuracy and fairness. We are committed to equal opportunity in employment and do not discriminate based on race, color, religion, sex, national origin, age, disability or any other protected status. Your personal information is handled in accordance with applicable data protection laws.