Client Service Associate, Financial Services

Morgan Stanley; Greenwood Village (CO); On-site; USD 35,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401(k)

Job summary

Morgan Stanley's Registered Client Service Associates provide exceptional service to our clients and support Financial Advisor teams on a daily basis, building trusted relationships through regular client interactions.

In this role you will assist with client inquiries, execute money movement requests, onboard and maintain accounts, educate clients on digital tools, and support the FA team's marketing efforts in a fast-paced, client-first environment.

Qualifications

• High School Diploma/Equivalency College degree preferred
• Active Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA)
• Two or more years of industry experience preferred
• Knowledge of financial services products, including but not limited to equities, bonds, options, mutual funds, annuities, insurance, and managed accounts
• Detail orientated with superior organizational skills and ability to prioritize
• Advanced Microsoft Office skills (Word, Excel, Outlook and PowerPoint)
• Exceptional writing, interpersonal and client service skills
• Strong time management skills
• Team player with the ability to collaborate with others
• Ability to work in a fast-paced, evolving environment
• Adaptable and ability to multitask
• Goal oriented, self-motivated and results driven

Responsibilities

• Provide service coverage for an FA team including: supporting the FA team in cultivating and enhancing new and existing client relationships
• Executing money movement transactions at the request of the client and/or FA team
• Answering general non-investment related questions concerning client accounts, including relaying stock positions, and providing account balances
• Enter profile information or pre-fill account documentation on client accounts and/or documents in a clerical capacity
• Educating or enrolling clients in digital tools (e.g. MSOnline, eSign, eAuthorization)
• Onboard and maintain client accounts, including collecting client information and required documentation
• Provide existing clients with details around their account information (e.g., investment objectives, risk tolerance)
• Accept or enter unsolicited orders and/or enter solicited orders in a clerical capacity
• Supporting the FAs teams’ marketing strategy (e.g., website maintenance)
• Assist FAs teams in delivering against their business plan and client service model
• Remaining current on all policies, procedures, and new platforms
• Participating in firm initiatives (e.g., training or education programs)
• Answering inbound phone calls or making outbound calls with updates on service requests
• Managing the calendar including coordinating meetings or events with logistics such as material prep
• Maintaining travel itineraries, preparing expense reports and managing the reimbursement process
• Assisting with general in-office support functions such as copying, filing and scanning documentation
• Preparing and submitting expense reports for processing
• Salary range for the position: $35,000.00 - $75,000.00 Yr.

Skills

Interpersonal skills

Time management

Detail oriented

Team player

Strong written communication

Client service

Education

High School Diploma or equivalent

Active Series 7 (GS)

Series 66 (AG/RA)

Series 63 (AG)

Series 65 (RA)

College degree preferred

Tools

Microsoft Office

MS Excel

PowerPoint

Outlook

Job description

Morgan Stanley's Registered Client Service Associates provide exceptional service to our clients and support Financial Advisor teams on a daily basis, building trusted relationships through regular client interactions.

In this role you will assist with client inquiries, execute money movement requests, onboard and maintain accounts, educate clients on digital tools, and support the FA team's marketing efforts in a fast-paced, client-first environment.