Client Experience & Service Associate

711 MS Smith Barney, LLC; Philadelphia (Philadelphia County); On-site; USD 35,000 - 90,000; Full time

Job summary

Morgan Stanley is seeking a Registered Client Service Associate to support client relationships and onboarding, process requests and document management. You will collaborate with Financial Advisors, confirm client authorizations, and maintain accounts in a fast-paced environment.

Expect responsibilities include preparing financial plans, client reports, and supporting marketing efforts, with a focus on delivering high-quality client service and using firm resources effectively.

Qualifications

• Active Series 7 (GS) and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA) required.
• Two or more years of industry experience preferred.
• High School Diploma/Equivalency; college degree preferred.

Responsibilities

• Cultivate and enhance new and existing client relationships through active communication with clients, processing client requests, resolving inquiries, providing guidance and making sure key information and documentation remains current.
• Identify and assist with Firm services and solutions that support clients’ needs including banking products and digital offerings like Morgan Stanley Online and Morgan Stanley Mobile.
• Confirm authorization and authenticate client when processing requests.
• Onboard and maintain client accounts, including collecting client information and required documentation, capturing and assessing risk, processing money movement transactions and handling estate needs as examples.
• Input orders at the direction of clients and/or Financial Advisor(s), discuss reinvestment options and corporate actions with clients at the direction of Financial Advisors.
• Prepare financial plans, client reports, and other materials for client meetings.
• Review and take appropriate action on client account alerts.

Skills

Client service

Communication

Writing skills

Interpersonal skills

Microsoft Office

Organizational skills

Detail oriented

Team player

Fast-paced environment

Self-motivated

Education

Series 7 (GS)

Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA)

Job description

Morgan Stanley is seeking a Registered Client Service Associate to support client relationships and onboarding, process requests and document management. You will collaborate with Financial Advisors, confirm client authorizations, and maintain accounts in a fast-paced environment.

Expect responsibilities include preparing financial plans, client reports, and supporting marketing efforts, with a focus on delivering high-quality client service and using firm resources effectively.