Client Service Associate, Account Processing

Wedbush; Los Angeles (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Wedbush Securities is seeking a Client Service Associate in Pasadena, California to support the Correspondent Services team. You will open and maintain correspondent broker-dealer accounts, perform AML groundwork, and review PMA/Prime Broker packets for committee approval.

The role emphasizes meticulous document quality, strong client communication, and timely processing of maintenance requests in a fast-paced environment. Training is provided.

Qualifications

• Associate's degree required, Bachelor's preferred.
• Strong attention to detail and documentation quality.
• Experience in financial services or brokerage knowledge is desirable.
• Excellent verbal and written communication with clients.

Responsibilities

• Open and maintain account types for Correspondent Broker-Dealers with AML setup.
• Prepare PMA and Prime Broker packets for committee review.
• Quality check documentation for new accounts for compliance.
• Process account maintenance requests from Broker-Dealers and update records.
• Monitor exception reports and resolve or escalate as needed.
• Manage returned mail processes and inquiries from correspondents.
• Review policies and suggest improvements to management.

Skills

Attention to detail

Verbal communication

Written communication

Customer service

Time management

Education

Associate's Degree

Bachelor's Degree preferred

Tools

Microsoft Office

Job description

Client Service Associate, Account Processing

Wedbush Securities is one of the largest securities firms and investment banks in the nation. We provide innovative financial solutions through our Wealth Management, Capital Markets, Futures and Advanced Clearing & Prime Services divisions. Headquartered in Pasadena, California with over 100 offices and more than 80 correspondent offices, our commitment to providing relentless, customized service is the foundation of our consistent growth.

Our Correspondent Services Division has an immediate need for a Client Service Associate. This position will be responsible for opening accounts for correspondent broker dealers, client service, and quality control as well as PMA, Prime Broker, and DBA package review.

Responsibilities include but are not limited to:

• Open and maintain various account types for Correspondent Broker-Dealers, ensuring proper AML setup and documentation
• Prepare PMA and Prime Broker approval packets for committee review
• Perform quality control on documentation received for new accounts, checking for compliance and completeness
• Process account maintenance requests from Broker-Dealers, including interested party address updates, client email additions, and address changes
• Monitor exception reports (e.g., P3 Credit Interest, No DAML, CDC) and resolve or elevate as needed
• Manage returned mail processes
• Serve as a point of contact for correspondents on account-related inquiries
• Review policies and procedures, recommending improvements to management

Experience and Skills

• Associate's Degree from an accredited university; Bachelor's Degree preferred
• Proficient in Microsoft Office, particularly Word and Excel
• Experience in financial services or understanding of the brokerage business is desirable
• Strong attention to detail, with the ability to quality check documents for accuracy and compliance
• Ability to quickly learn rules and guidelines to maintain document compliance
• Excellent verbal and written communication skills, with the ability to interact professionally with clients (Broker-Dealers) via phone and email
• Strong customer service skills, with the ability to remain effective under pressure
• Strong organizational and time management skills, with the ability to prioritize, multi-task, and meet tight deadlines in a fast-paced environment
• Effective problem-solving and critical-thinking skills

What We Offer

Wedbush Securities (WS) aims to foster a culture of inclusion where all Colleagues are valued for their unique contributions to the firm provided equal opportunities to succeed.

The reasonable estimate of the compensation range for this role has not been adjusted for the applicable geographic location. A reasonable estimate of the current range is $55,000 to $75,000. Colleagues may be eligible for additional, discretionary incentive compensation based on the colleague's and the firm's performance. Decisions regarding compensation are determined on a case-by-case basis and are dependent on a variety offactors including but not limited to location; skill sets; experience and training; licensure and certifications; and other business and organizational needs.

This position is subject to various laws or regulations that impose restrictions or prohibitions for employment with Wedbush due to criminal history. Those laws or regulations include but are not limited to, the following: Securities Exchange Act of 1934 (SEA) Rule 17a-3, et. s eq . , Financial Industry Regulatory Authority (FINRA) Rules3110(e), Rule 4530(a), etc., and FINRA Regulatory Notice 07-55.

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