Client Service Associate

SPS; West Columbia (SC); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Bonuses

Paid Time Off

401k w/ matching

Job summary

SPS Global is seeking a Client Services Associate in West Columbia, SC to support mail, shipments, and logistics in a fast-paced environment.

You will process inbound/outbound mail, manage shipping, track packages, maintain records, and assist employees with inquiries, ensuring accuracy and timely service. The role emphasizes organization and reliability as core requirements.

Qualifications

• Strong customer service mindset with a commitment to delivering 5-star service.
• Excellent attention to detail, organization, and reliability.
• Ability to handle multiple shipping, receiving, and mail processing tasks simultaneously.
• Strong communication and interpersonal skills.

Responsibilities

• Receive, sort, process, and distribute inbound mail and packages accurately and efficiently.
• Manage outgoing mail, shipping transactions, and package preparation for delivery.
• Scan, log, and track incoming and outgoing shipments using designated tracking systems.
• Maintain accurate chain-of-custody records and delivery documentation.
• Coordinate shipping and receiving activities, ensuring packages and materials are handled appropriately.
• Organize and maintain a clean, efficient, and secure mailroom and logistics workspace.
• Identify and resolve routine shipping, receiving, and delivery discrepancies.
• Support daily logistics operations while maintaining established service standards and procedures.

Skills

Customer service

Attention to detail

Multitasking

Communication

Fast-paced

Reliability

Education

High school diploma

Job description

Client Services Associate

Location: West Columbia, South Carolina, United States

SPS Global is seeking a Client Services Associate who thrives in a fast-paced environment and takes pride in delivering operational excellence.

Responsibilities

• Receive, sort, process, and distribute inbound mail and packages accurately and efficiently.
• Manage outgoing mail, shipping transactions, and package preparation for delivery.
• Scan, log, and track incoming and outgoing shipments using designated tracking systems.
• Maintain accurate chain-of-custody records and delivery documentation.
• Coordinate shipping and receiving activities, ensuring packages and materials are handled appropriately.
• Select, package, and prepare inventory items for shipment according to order specifications.
• Monitor and maintain inventory of shipping materials, supplies, and other assigned assets.
• Notify employees of incoming deliveries and ensure timely distribution.
• Serve as the primary point of contact for employee inquiries regarding mail, packages, and shipments.
• Organize and maintain a clean, efficient, and secure mailroom and logistics workspace.
• Identify and resolve routine shipping, receiving, and delivery discrepancies.
• Support daily logistics operations while maintaining established service standards and procedures.

Accuracy, timeliness, organization, and accountability are essential to ensuring seamless mailroom and logistics operations.

What Success Looks Like

• Incoming and outgoing mail and packages are processed accurately and delivered on time.
• Shipping and receiving operations run efficiently with minimal errors.
• Shipment tracking, delivery records, and inventory documentation remain accurate and up to date.
• Employees receive prompt, courteous, and professional service.
• The mailroom and logistics areas remain organized, secure, and operationally efficient.
• Potential issues are proactively identified and addressed to prevent service disruptions.

What We’re Looking For

• Strong customer service mindset with a commitment to delivering 5-star service.
• Excellent attention to detail, organization, and reliability.
• Ability to handle multiple shipping, receiving, and mail processing tasks simultaneously.
• Strong communication and interpersonal skills.
• Comfortable working in a fast-paced, operational environment.
• Ability to follow established procedures and maintain accurate records.
• Proactive, self-motivated attitude with a strong sense of accountability.
• Previous experience in mailroom operations, shipping and receiving, logistics, or inventory management is preferred.

Why This Role Matters

This position is central to daily business continuity.

When mail flows correctly, equipment works, spaces are stocked, and service is seamless — productivity stays high and clients remain confident.

If you take pride in being the dependable professional who keeps everything running smoothly, we encourage you to apply.

What We Offer

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
• Bonuses: Are available for employee and client referrals for current employees.
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
• Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.