Client Services Associate

SPS North America; Chattanooga, Portland, West Columbia (TN, ME, SC); On-site; USD 32,000 - 60,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

We Recognize Talent

Paid Time Off

Bonuses

Benefit Offerings

Job summary

SPS North America is seeking a Client Services Associate to thrive in a fast-paced office environment, delivering operational excellence across mail, business service center support, workplace and pantry management, and front-office tasks.

You will help maintain high standards of service, ensure accurate mail processing, keep equipment and spaces stocked, and provide a polished, welcoming workplace experience for employees and clients.

Qualifications

• High attention to detail and reliability.
• Ability to manage multiple operational tasks simultaneously.
• Professional communication skills.

Responsibilities

• Maintain high-performing workplace operations across several core areas.
• Support mail & shipping operations, including processing inbound mail and logging deliveries.
• Join front-of-house backup and provide reception/concierge coverage as needed.
• Oversee office supplies, pantry restocking, and breakout areas to ensure client-ready spaces.
• Set up meeting rooms and assist with events and moves, keeping spaces organized.

Skills

Detail-oriented

Multi-tasking

Professional communication

Job description

Chattanooga, Tennessee, United States; Portland, Maine, United States; West Columbia, South Carolina, United States

SPS Global is seeking a Client Services Associate who thrives in a fast-paced office environment and takes pride in delivering operational excellence.

This role supports day-to-day mail services, business service center operations, workplace support, and front-of-house backup — ensuring employees and clients experience a smooth, professional, and well-organized environment every day.

Responsibilities

You will be responsible for maintaining high-performing workplace operations across several core areas:

Mail & Shipping Operations

Receive and process inbound mail and packages

Log deliveries into chain-of-custody tracking software

Distribute mail/packages promptly to employees

Manage outgoing mail and shipping transactions

Notify employees of deliveries

Serve as point of contact for mail and package inquiries

Accuracy, timeliness, and accountability are critical in this function.

Business Service Center Support

Monitor and maintain multi-function copy/print devices

Replenish toner and paper daily

Assist with copy/print requests

Submit work orders when equipment requires service

Maintain a neat and organized service center area

Your attention to detail keeps business operations uninterrupted.

Workplace & Pantry Support

Monitor and replenish office supplies (paper, pens, toner, etc.)

Restock pantry items (snacks, beverages, coffee areas)

Maintain client breakrooms and kitchen areas

Service barista stations and meeting spaces

Presentation matters — you ensure spaces remain stocked, clean, and client-ready.

Front Office & Facilities Support

Provide backup reception/concierge coverage as needed

Set up meeting rooms, conference spaces, and events

Assist with building occupant moves

Perform light maintenance and cleaning tasks

You help create a polished and welcoming workplace experience.

What Success Looks Like

Employees receive prompt, courteous, professional service

Mail and shipping are processed accurately and on time

Office equipment remains operational and stocked

Workplace spaces are organized and presentation-ready

During downtime, you proactively identify ways to add value

What We’re Looking For

High attention to detail and reliability

Ability to manage multiple operational tasks simultaneously

Professional communication skills

Self-starter attitude with a proactive approach

Why This Role Matters

This position is central to daily business continuity.

When mail flows correctly, equipment works, spaces are stocked, and service is seamless — productivity stays high and clients remain confident.

If you take pride in being the dependable professional who keeps everything running smoothly, we encourage you to apply.

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
• Bonuses: Are available for employee and client referrals for current employees.
• Benefit Offerings:Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.