Client Service Associate

SPS North America; Annapolis (MD); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Recognition Programs

Paid Time Off

Referral Bonuses

Comprehensive Benefits

Job summary

SPS North America is seeking a Client Services Associate to be the friendly face of our workplace. You will manage mail, package logistics, and front-douse tasks to ensure a premium first impression for employees and guests.

In this role you handle office moves, maintain conference rooms, support reception, and keep office tech running. A high school diploma and 1+ year of relevant experience are required, with opportunities for growth and benefits.

Qualifications

• High school diploma or equivalent required.
• 1+ years in hospitality, retail or office services preferred.
• Ability to lift up to 40 lbs.
• Excellent verbal and written communication.
• Clean, professional appearance and demeanor.

Responsibilities

• Manage mail and packages lifecycle with chain-of-custody processes.
• Maintain show-ready spaces and conference rooms; ensure coffee and rooms are ready.
• Keep MFDs and printing equipment running; respond to outages.
• Assist with reception and concierge duties as needed.
• Support office moves, light maintenance, and inventory management.

Skills

Customer-Obsessed

Tech-Savvy

Organized & Agile

Professional Demeanor

Education

High School Diploma or equivalent

Tools

MS Office

Package tracking software

Job description

Job Title: Client Services Associate

Reports To : Client Services Leadership

About the Role

As a Client Services Associate, you aren’t just "handling mail" - you are the engine that keeps our workplace humming. You are a hospitality pro, a logistics wizard, and the face of our professional standards. Your goal is simple: ensure every employee and guest experiences 5-star service the moment they step into our space.

From managing high-stakes logistics to ensuring our tech and pantry are "VIP-ready," you turn routine office tasks into a seamless, premium experience.

What You’ll Do:

• The Logistics Lead : Master the lifecycle of mail and packages. From secure intake using chain-of-custody software to high-priority outbound shipping, you ensure nothing ever gets lost in the shuffle.
• The Experience Curator : Maintain the "show-ready" status of our Business Service Center, kitchens, and conference rooms. You’re the reason the coffee is fresh and the meeting rooms are perfectly staged.
• The Problem Solver : Keep our fleet of multi-function devices (MFDs) and copy/print equipment running flawlessly. If a machine is down, you’re the first responder.
• The Front-of-House Pro : Step into the spotlight as a backup for reception and concierge services, greeting guests with warmth and professional composure.
• The Project Ally : Assist with office moves, light maintenance, and inventory management. You proactively find ways to improve the workflow during downtime.

Who You Are

• Customer-Obsessed : You believe that no task is too small and every interaction is an opportunity to provide 5-star service.
• Tech-Savvy : You’re comfortable with MS Office and can quickly learn new package-tracking and shipping software.
• Organized & Agile : You can pivot from sorting mail to setting up a high-profile boardroom meeting without breaking a sweat.
• A Natural Professional : You maintain a polished appearance and a calm, helpful demeanor, even when things get busy.

The Requirements

• Education : High School Diploma or equivalent.
• Experience : 1+ years of prior work experience (Hospitality, Retail, or Office Services experience is a major plus!).
• Physicality : This is an active role! You should be comfortable standing/walking for much of the day and able to lift or move up to 40 lbs (or use a cart for up to 60 lbs).
• Communication : Sharp verbal and written skills are a must for coordinating with vendors and employees.
• Travel : Negligible

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Why Join Us?

We value professionals who take initiative. This isn't just "task" role; it’s a career path into facilities management, corporate hospitality, and operations leadership.

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
• Bonuses: Are available for employee and client referrals for current employees.
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.

Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

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About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries . Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

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At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

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