Client Service Associate

Holt Dynamics; Wallingford (CT); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking an enthusiastic entry-level Client Service Associate to join their dynamic team. This role offers a fantastic opportunity to work closely with clients and customers, enhancing brand visibility and driving sales revenue. You will receive comprehensive in-house training, allowing you to become an expert in the products and services you represent. If you have a passion for customer engagement and storytelling, this is the perfect chance to kickstart your career in a supportive environment where your growth is prioritized. Join a company that values innovation and results, and make a significant impact in the telecommunications industry.

Qualifications

• Strong communication and organizational skills are essential.
• Eager to learn and improve current skills in a client-facing role.

Responsibilities

• Promote clients’ brands and products directly to customers.
• Report customer feedback and analyze client acquisition metrics.

Skills

Customer Service

Sales

Communication Skills

Time Management

Organizational Skills

Presentation Skills

Job description

We are a prominent sales and business development firm in the Newington area that represents top clients in the telecommunications industry. Our ultimate goal is to ensure our clients are achieving maximum brand visibility and increasing customer engagement. This year, we’ve seen exceptional growth and success, which highlights our commitment to driving results and innovation. As the entry level Client Service Associate, you will work closely with clients and customers alike to bolster brand awareness in the community and in turn drive sales revenue. Our entry level Client Service Associates are experts in our clients’ products and services, and they are excited to share their knowledge directly with consumers. If you’re a people-person with a passion for telling clients’ brand stories, we want to hear from YOU!

Client Service Associate Day-to-Day Responsibilities:

• Work directly with customers to promote our clients’ brand, products and services
• Explain product features and benefits to customers and confidently answer any inquiries
• Report customer feedback to Senior Management and clients, providing feedback on areas of improvement
• Analyze client acquisition metrics and KPI’s to maximize sales and drive revenue
• Adhere to our clients’ compliance standards and maintain professionalism throughout the sales process
• Draft, organize and maintain sales contracts on behalf of our clients
• Attend in-person and virtual meetings with fellow Client Service Associates to develop customer service, sales, and leadership skills

We are committed to seeing our entry level Client Service Associates succeed, so we provide the necessary tools and resources to thrive within our company. Each entry level Client Service Associate receives in-house training from our Senior Client Support team. This is an entry level role, so no experience is required to apply.

Qualifications:

• Experience in customer service, sales, or any client-facing role is preferred but not required
• Strong written and verbal communication skills
• Exceptional time management and organizational skills
• Eager to improve current skills
• Ability to grasp new concepts quickly to develop professionally
• Ability to confidently present information to clients, customers and teammates
• Basic knowledge of the sales cycle is a plus!
• If you feel that you would excel in this role, we are eager to hear from you! Please submit your resume, and an HR associate will be in touch with you soon.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other
• Industries: Internet Publishing