Client Service Associate

ASL Financial, LLC; Tampa (FL); Remote; USD 65,000 - 80,000; Full time

Benefits offered by this job

Health Insurance Plan with Company Con

401(k) with employer match

PTO & Paid Holidays

Permanently remote position

Job summary

ASL Financial, LLC in Tampa, FL is seeking a permanently remote, full-time Client Service Associate to join our fee-based financial planning team. You’ll deliver outstanding client experiences while working with a collaborative team that values work-life balance and professional growth.

You’ll respond to client requests, process account tasks, and help with client deliverables and billing, all from a home workspace across Eastern and Central time zones.

Qualifications

• 2 years of financial services experience and remote working experience.
• Strong communication with clients and colleagues.
• Ability to prioritize tasks and meet deadlines.

Responsibilities

• Respond to client requests with timeliness and accuracy.
• Process trade orders from financial advisors.
• Process account opening applications, transfer paperwork and custodial tasks.
• Manage notes, activities, workflows and reports in the CRM.
• Manage and execute client deliverables after advisor meetings and follow up with clients.
• Communicate with clients via phone and email regarding scheduling and paperwork.
• Assist with process improvement over time.
• Solve issues to provide excellent client service.
• Assist with client billing.

Skills

Client service

Communication

Remote work experience

Tools

Microsoft Office

Job description

Independent financial planning and investment management firm in Tampa, FL is seeking a PERMANENTLY REMOTE full-time Client Service Associate to join our team. We're a growing fee-based firm committed to meaningful client relationships and investing in our people. Work-life balance, teamwork, and enabling everyone's success are core priorities here. In this client service role, you'll be essential to delivering outstanding experiences. You'll work alongside a team that values both professional excellence and treating people well. If you want to join a Financial Planning Team that is dedicated to their clients & staff and has created a culture of success, this may be a good fit for you!

This position will be permanently remote. We will provide you with equipment to work from home, but you will be expected to have a workspace where you can work comfortably full-time. This position is open to candidates in Eastern and Central time zones.

Compensation:

• Salary range of $65K-80K, commensurate with relevant experience
• Great Work/Life Balance with a Monday-Friday Schedule
• Health Insurance Plan with Company Contribution (100% of employee’s premium)
• 401(k) with employer match
• Generous PTO Policy & Paid Holidays
• Permanently remote position
• No business development

Responsibilities include:

• Respond to client requests with timeliness and accuracy
• Process trade orders from financial advisors
• Process account opening applications, transfer paperwork, money movements and/or other various custodial tasks
• Manage notes, activities, workflows and reports in our CRM
• Manage and execute client deliverables after the advisors’ meetings and communicate with clients to follow up
• Communicate with clients via phone and email regularly regarding scheduling, paperwork, and follow up tasks
• Assist with process improvement over time
• Solve issues as they come up with the goal of providing excellent client service
• Assist with client billing

Requirements:

• 2 years of financial services experience and prior remote working experience
• Adept and skilled with technology, 3rd party software, and the use of Microsoft Office products (Word, Power Point, Excel, Etc.)
• Ability to prioritize tasks, problem-solve, and meet deadlines
• Organization skills & attention to detail
• Ability to work independently while prioritizing projects and managing your time – we do not micromanage
• Ability to learn and implement new technology and software quickly
• Ability to communicate well with clients and colleagues and work in a collaborative environment
• Ability to follow office processes and policies related to office operations & client privacy

The Process:

Qualified candidates will start the process by having a 15-30 minute zoom interview conducted by our recruiting consultant. If there is ground to move forward, you will be required to fill out a Career History Form and if you are selected to advance, you will be invited for an interview with the team. Qualified candidates will be asked to take assessments.

We are an Equal Opportunity Employer.