Client Service Associate

Jackson Hewitt Inc.; South Point (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Uniforms

Advancement opportunities

Signing bonus

Training & development

401(k) matching

Bonus based on performance

Employee discounts

Flexible schedule

Identity theft protection

Discount program Avibra

Earned wage access ZayZoon

BenefitHub discounts

Advancement within the org / tax pro

401-K enrollment twice yearly

Tax prep training & PTIN

Tax education

EA materials reimbursement

Job summary

Jackson Hewitt Inc. in Ohio is hiring a Client Service Associate to be the friendly face for our offices and to provide essential client support. You will engage with clients and ensure a positive experience from arrival to departure.

You will confirm appointments, follow up with past and potential clients, distribute marketing materials, and help keep clients engaged during wait times while supporting the team’s daily goals.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment is preferred.
• Basic computer proficiency and ability to troubleshoot.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Actively engage with clients and provide excellent service.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials to customers.
• Keep clients engaged during wait times and support team goals.

Skills

Interpersonal skills

Communication skills

Customer service

Retail experience

Education

Tools

Computer proficiency

Job description

Benefits:

• Free uniforms
• Opportunity for advancement
• Signing bonus
• Training & development
• 401(k) matching
• Bonus based on performance
• Employee discounts
• Flexible schedule

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills.

Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our clients' journey with us!

Perks:

• Hourly pay + competitive bonus package
• Flexible Schedule Options – Work that works for you!
• Free Identity Theft Protection through ID Watchdog from Equifax
• Corporate discount program through Avibra
• Earned Wage Access through ZayZoon
• Discount and Rewards Marketplace through BenefitHub
• Opportunities for advancement within the organization or as a tax pro
• Participation in 401-K matching program (once eligibility qualifications are met - enrollment twice per year)
• Free tax preparation training and PTIN registration
• Free continuing tax education
• Enrolled Agent materials and testing reimbursement

What you need:

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience preferred, but not required
• Willingness to learn and grow in a customer-focused role