Client Service Associate

Maps Credit Union; Salem (OR); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Health Savings Account

Flexible Spending Accounts

Employer-paid Life Insurance

Employer-paid Short-Term Disability

Employer-paid Long-Term Disability

401(k) with employer match

Paid time off

10 paid holidays

Employee Assistance Program

Student loan paydown

Employee loan discount

Wellness incentives

Job summary

Maps Credit Union in Oregon is seeking a patient, service‑driven Client Service Associate to support the Wealth Management team and financial advisors, delivering outstanding member experiences and coordinating onboarding. You will respond to inquiries, process transactions, schedule meetings, and help with documentation while upholding regulatory requirements and Maps’ core values.

This role blends client service with financial services.

Qualifications

• Strong ethical standards and sound professional judgment.
• Excellent organizational and documentation skills.
• Commitment to continuous learning and development.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to build trust and relationships with members and teammates.

Responsibilities

• Provide exceptional member service by addressing inquiries and delivering timely solutions.
• Process client transactions, deposits, disbursements, and service requests accurately.
• Support onboarding, ensuring a smooth member experience from start to finish.
• Assist advisors by scheduling meetings and preparing for client discussions.
• Serve as liaison between members, Ameriprise, Maps, and internal partners.
• Maintain relationships with members, clients, and team members.
• Uphold regulatory requirements and Maps' core values in all interactions.
• Support sales referrals, education events, and collaboration with branch teams.
• Participate in investment and credit union integration initiatives.

Skills

Ethical standards

Organizational skills

Continuous learning

Communication skills

Relationship building

Time management

Discretion

Attention to detail

Adaptability

Collaboration

Education

Associate degree

Job description

Make a Lasting Impact Through Exceptional Service

Maps Credit Union is seeking a professional, detail-oriented, and service-driven Client Service Associate (CSA) to join our growing Wealth Management team. The Client Service Associate plays an important role in delivering an exceptional member experience while providing essential support to financial advisors and the broader Wealth Team.

Maps offers its investment services program through Ameriprise Financial Institutions Group, a channel of Ameriprise Financial Services, LLC. Client Service Associates are dual employees of Maps Credit Union and Ameriprise and benefit from the resources, expertise, and support of both organizations.

If you are passionate about delivering outstanding service, take pride in doing things the right way, value collaboration, and genuinely enjoy helping people improve their financial lives, we would love to hear from you.

Key responsibilities include:

• Provide exceptional service by responding to member inquiries, identifying needs, and delivering timely and effective solutions.
• Process client transactions, including disbursements, deposits, account updates, and other service requests accurately and efficiently.
• Provide support throughout the client onboarding process, ensuring a smooth and positive experience from start to finish.
• Support financial advisors by scheduling and coordinating appointments, preparing for client meetings, and ensuring forms and documentation are completed accurately and on time.
• Serve as a liaison between members, Ameriprise, Maps Credit Union, and other internal departments.
• Build and maintain strong, trusted relationships with members, clients, financial advisors, and internal business partners.
• Demonstrate Maps’ core values in every interaction: commitment, character, collaboration, competence, and composition.
• Partner with branch teams to support sales initiatives, referrals, and financial education opportunities.
• Support investment and Credit Union integration initiatives, including seminars, branch training, and member outreach events.
• Maintain compliance with all applicable Credit Union, FINRA, SEC, Ameriprise, BSA, OFAC, AML, Regulation BI, and other regulatory requirements.
• Support departmental goals and strategic initiatives established by Wealth Team leadership.
• Represent Maps Investments with the highest standards of integrity, professionalism, and ethical conduct.

Knowledge, Skills, and Abilities:

1. Strong ethical standards and sound professional judgment.
2. Excellent organizational skills and the ability to consistently follow established processes.
3. Commitment to continuous learning, coaching, and professional development.
4. Excellent written, verbal, and interpersonal communication skills.
5. Ability to build trust and develop strong relationships with members, clients, and teammates.
6. Effective time-management, problem-solving, and prioritization skills.
7. Ability to manage confidential and sensitive information with discretion.
8. Strong attention to detail and technical proficiency.
9. Ability to adapt and remain effective in a fast-paced, evolving environment.
10. Collaborative mindset with the ability to work effectively across teams and business functions.

• An Associate’s degree, or an equivalent combination of education and experience.
• 2+ years of direct investment experience or related experience in a financial services setting.
• Clean FINRA record (Applicants with discrepancies may need to provide a letter of explanation.)
• Valid driver’s license
• Must be bondable

Preferred Qualifications:

• Experience supporting clients and advisors working with investments and insurance.
• FINRA Series 6 or 7 and 63 or 66 licenses (Active licenses are not required; however, licenses will be obtained with employer support.)
• SIE License.
• Life and Health Insurance Licenses (Oregon).

Starting non-exempt pay range: $28.00 - $32.80 per hour, depending on relevant experience and licensing. This position is eligible to earn incentives.

Schedule: Standard Business Hours

To show our appreciation to employees, we offer:

• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Employer-paid Life Insurance
• Employer-paid Short-Term and Long-Term Disability Insurance
• 401(k) retirement plan with employer matching
• Generous paid time off, starting at 12 hours per month
• 10 paid holidays per year
• Employee Assistance Program
• Student loan paydown program
• Employee loan discount program
• Wellness incentives

Why employees are proud to work here:

• We offer paid volunteer time
• We provide financial education for youth and adults
• We provide grants to teachers in the valley
• We offer scholarships for local high school seniors headed to college

About Maps:

Located in the heart of the beautiful Willamette Valley, Oregon, Maps Credit Union offers a wide variety of services to over 87,000 members at 14 branch locations and supports over 370 employees. More than anything else, we believe in lifelong learning—not only about money and finances but in all areas of life. Our focus on lifelong learning is a result of our proud history as an educators’ credit union, dating back to our start in 1935. We passionately believe that the best way to navigate life’s great adventure is to do it together.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Equal employment opportunity, including veterans and individuals with disabilities.