Client Service Associate

Signature Estate & Investment Advisors, LLC; Redondo Beach (CA); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Signature Estate & Investment Advisors, LLC is seeking a client service oriented assistant to support the lead advisor and team of three. You will assist from initial prospect introductions to onboarding and ongoing client servicing.

Office hours are Mon–Fri 8:30am–5:00pm with a hybrid option on Fridays. The role calls for handling portfolio reviews, call answering, emails, paperwork preparation, data maintenance, and meeting scheduling using Outlook.

Qualifications

• Bachelor's Degree from a four-year college or university.
• Minimum two years of financial services experience.
• Preferred FINRA licenses Series 7 and 66.
• Computer skills: Excel, Outlook, Word, PowerPoint, and CRM software.

Responsibilities

• Manage portfolio review process for clients and prospects.
• Answer the main service line and respond to requests over the phone.
• Reply to client and advisor emails.
• Review and submit account opening paperwork timely.
• Maintain accounts including openings, transfers, and address changes.

Skills

Client service

Communication

Education

Bachelor's Degree (BA)

Tools

Excel

Outlook

Word

PowerPoint

CRM

Job description

SUMMARY: This position supports the lead advisor and team (3) with account management and client service needs. As a member of an advisory team, each member works together servicing clients. This will involve assistance in every aspect from introduction with a prospect to onboarding a client to servicing the continuous needs of those clients. The general office hours are Monday through Friday 8:30 am - 5:00 pm with opportunity to work hybrid on Friday.

DUTIES AND RESPONSIBILITIES:

• Manage portfolio review process both clients and prospects.
• Answering the main service phone line while responding to requests over the phone.
• Replying to client and advisor emails.
• Reviewing and submitting account opening paperwork in a timely manner.
• Responsible for account maintenance (opening new accounts, transfers, managing transactions, address changes, etc.).
• Prepares paperwork, letters, client reports, and other client communication.
• Maintains client and practice management data.
• Schedules client meetings and follow up in Outlook.
• Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

• This job has no supervisory responsibilities.

QUALIFICATIONS:

• Bachelor's Degree (BA) from four-year college or university.
• Minimum two years of financial services experience.
• Preferred FINRA licenses Series 7 and 66.
• Computer skills required: Spreadsheet Software (Excel); Order Processing Systems; Word Processing Software (Word); Electronic Mail Software (Outlook); Presentation software (PowerPoint); and CRM software.