Client Service Associate

PNC Financial Services Group, Inc.; Indianapolis (IN); Hybrid; USD 55,000 - 75,000; Full time

Job summary

PNC Financial Services Group, Inc. is seeking a client service professional in Indianapolis to develop and maintain long-term client relationships and ensure satisfaction with products and services.

The role involves handling requests and transactions, from money movement to demographic updates, and escalating issues when needed. You will proactively identify opportunities to utilize digital tools for self-service solutions, collaborate with internal partners, and contribute to ongoing service

Responsibilities

• Develops and maintains long term client relationships.
• Provides exceptional client service and flawless execution on client requests, inquiries and transactions.
• Identifies opportunities for use of digital tools to offer self-service solutions.

Job description

* Develops and maintains long term client relationships. Actively manages client expectations to ensure maximum satisfaction with products and service.* Provides exceptional client service and flawless execution on client requests, inquiries and transactions such as money movement, demographic update, beneficiary administration, security transfers, credit transactions, and research requests.* Identifies opportunities for use of digital tools to offer self-service solutions successfully. Serves as a point of contact for clients, client teams or service partners and escalates client implementation and servicing issues as necessary to senior leadership.* Communicates with internal partners to identify potential issues, working collectively to solve problems and track open issues to resolution. Learns and understands existing and upcoming technologies to support client consultation and requests.* Proactively works to determine service improvements and solicit client input and feedback to drive client satisfaction.PNC's total rewards package includes things like time off, benefits, learning and career development, wellness programs, recognition and much more. The benefits and programs highlighted below are just a sampling of what PNC offers its employees. To learn more, visit our.