Client Service Associate

LPL Financial LLC; North Carolina; Hybrid; USD 32,000 - 54,000; Full time

Benefits offered by this job

401K matching

Health benefits

Employee stock options

Paid time off

Job summary

LPL Financial LLC is seeking a Client Service Associate to provide administrative and operational support to advisors and clients in the Employee Model. The role emphasizes professional communication, detail‑oriented execution, and reliable follow‑through to enhance the client experience.

The position requires experience in customer service, strong organizational skills, and proficiency with Microsoft Office and CRM systems.

Qualifications

• 2+ years of experience delivering exceptional customer service with strong verbal and written communication skills.
• 2+ years of experience managing multiple priorities and projects in fast-paced environments with strong organizational skills.
• 2+ years of experience utilizing Microsoft Office Suite and CRM systems while supporting clients, advisors, and cross-functional teams.

Responsibilities

• Serve as the first point of contact for clients via phone, email, and in person.
• Schedule and confirm client meetings, prepare documents, and assist with follow-ups.
• Manage client inquiries related to account maintenance, statements, and online access.
• Process client requests such as beneficiary updates, address changes, RMDs, and transfers accurately.
• Maintain accurate client information in CRM and other systems.
• Prepare meeting materials for advisors ensuring regulatory compliance.
• Assist with documentation for new business, account openings, and maintenance.
• Support branch operational activities, audits, and internal reporting.
• Contribute to marketing and client appreciation events and communications.
• Draft professional correspondence and internal/external communications.

Skills

Customer service

Verbal & written communication

Multitasking & organization

Microsoft Office

CRM systems

Travel willingness

AI familiarity

Licensing readiness (Series 7/66)

Education

Associate or bachelor’s degree

SIE/Series 7/66 certifications

Tools

Microsoft Office

CRM systems

Job description

Job Overview

The Client Service Associate provides administrative and operational support to advisors and clients in the Employee Model. This role is critical in ensuring an exceptional client experience through professional communication, detail‑oriented execution, and consistent follow‑through. The CSA will handle client relationship management, account administration, and branch office operations, while balancing multiple priorities in a fast‑paced environment.

Responsibilities

• Serve as the first point of contact for clients, providing friendly and professional service via phone, email, and in person.
• Schedule and confirm client meetings, prepare necessary documentation, and assist with follow‑up tasks.
• Manage client inquiries related to account maintenance, statements, and online access.
• Ensure timely and accurate processing of client requests such as beneficiary updates, address changes, RMDs, and account transfers.
• Maintain accurate and up‑to‑date client information in CRM and other management systems.
• Coordinate and prepare meeting materials for advisors, ensuring compliance with regulatory requirements.
• Assist with documentation for new business, account openings, and account maintenance.
• Monitor, coordinate, and complete branch operational activities, including audits, compliance requests, and internal reporting.
• Support marketing, client appreciation events, and other client communication initiatives.
• Draft professional correspondence, presentations, and internal/external communications as needed.

What is the role?

We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast‑paced, team‑oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.

Requirements

• 2+ years of experience delivering exceptional customer service with strong verbal and written communication skills, effectively explaining complex information in a clear and understandable manner.
• 2+ years of experience managing multiple priorities and projects in fast‑paced environments while demonstrating strong organizational skills, attention to detail, professionalism, discretion, and sound judgment.
• 2+ years of experience utilizing Microsoft Office Suite and CRM systems while working both independently and collaboratively to support clients, advisors, and cross‑functional teams.
• Open to travel up to 10‑15% as needed.
• 1+ years of being comfortable utilizing AI.
• Willing to get licensed (Series 7 and 66) within 120 days.

Core Competencies

• Client service orientation with a commitment to exceeding expectations.
• Analytical and problem‑solving skills with the ability to research information effectively.
• Strong interpersonal skills with the ability to build and maintain relationships.
• Initiative, drive, and adaptability in a changing environment.
• Ability to handle sensitive information with integrity and confidentiality.

Preferences

• Associate or bachelor’s degree, preferably in Business, Accounting, or Finance.
• Currently holds (i.e. SIE, Series 7 and 66) 1+ years of experience in financial services, administrative support, or a related role.
• Experience working directly with financial advisors, branch staff, or home office support teams.

Pay Range

• $23.52-$39.17/hour
• Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location.
• Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more.

Company Overview

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor‑mediated marketplace(6), LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses. For further information about LPL, please visit www.lpl.com. At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients. For further information about LPL, please visit www.lpl.com. Principals only. EOE. Information on Interviews: LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at [phone]. EAC 5.19.26 LPL Financial is the nation’s largest independent broker‑dealer.* Our company is widely known for its financial strength, exceptional service, and favorable industry reputation among financial professionals. To understand who we are, it’s important to know our core belief: financial guidance is a fundamental need for everyone. LPL Financial creates the space to let you do what you do best – create personal, long‑term client relationships that turn financial aspirations into realities. Each year, thousands of financial professionals successfully manage billions of dollars in assets. Because our company is not too big and not too small, you can seize the opportunity to make a real impact. To learn more about our organization visit our About LPL page. * As reported by Financial Planning magazine, June 1996‑2019, based on total revenue.