Client Service Associate

Alphabeinsightinc; New York (NY); On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

Competitive salary

Full-time position

Career growth opportunities

Professional development

Structured training

Ongoing support

Job summary

NextShining in New York, NY is seeking a personable and motivated Client Service Associate to join our team. You will act as a key contact for clients, answering questions, providing information, and resolving concerns with a strong commitment to excellent service.

In this role you will stay organized in a fast-paced environment, develop skills in client relations, communication, and business operations, and contribute to a positive client experience through proactive engagement and teamwork.

Qualifications

• Strong verbal and written communication skills.
• Professional and approachable interpersonal style.
• Excellent organizational and time-management abilities.
• Ability to listen carefully and understand client needs.
• Strong problem-solving and critical-thinking skills.
• Capable of working independently and in a team.
• Ability to manage multiple responsibilities with attention to detail.
• Positive attitude and willingness to learn.
• Dependable, adaptable, and results-oriented.
• Basic computer and administrative skills.

Responsibilities

• Serve as a professional point of contact for clients and customers
• Respond to client questions and provide accurate information about services
• Assist with resolving general client concerns in a timely and professional manner
• Build and maintain positive relationships with clients
• Coordinate with internal team members to ensure client needs are addressed
• Maintain accurate records of client interactions and requests
• Follow up with clients when necessary to ensure satisfaction
• Identify opportunities to improve the overall client experience
• Support daily client service and administrative operations
• Represent NextShining with professionalism and a customer-focused attitude

Skills

Verbal communication

Written communication

Organizational skills

Time management

Problem solving

Job description

NextShining is seeking a personable and motivated Client Service Associate to join our team in New York, NY.

In this role, you will serve as an important point of contact for our clients, helping answer questions, provide information, resolve concerns, and ensure each interaction reflects our commitment to excellent service.

This position is ideal for someone who enjoys communicating with people, stays organized in a fast-paced environment, and wants to develop valuable skills in client relations, communication, and business operations.

Responsibilities

• Serve as a professional point of contact for clients and customers
• Respond to client questions and provide accurate information about services
• Assist with resolving general client concerns in a timely and professional manner
• Build and maintain positive relationships with clients
• Coordinate with internal team members to ensure client needs are addressed
• Maintain accurate records of client interactions and requests
• Follow up with clients when necessary to ensure satisfaction
• Identify opportunities to improve the overall client experience
• Support daily client service and administrative operations
• Represent NextShining with professionalism and a customer-focused attitude

Requirements

• Strong verbal and written communication skills
• Professional and approachable interpersonal style
• Excellent organizational and time-management abilities
• Ability to listen carefully and understand client needs
• Strong problem-solving and critical-thinking skills
• Comfortable working independently and as part of a team
• Ability to manage multiple responsibilities while maintaining attention to detail
• Positive attitude and willingness to learn
• Dependable, adaptable, and results-oriented
• Basic computer and administrative skills

Benefits and Compensation

• Competitive annual salary of $39,000 - $43,000
• Full-time position
• Career growth and advancement opportunities
• Professional development and skill-building opportunities
• Supportive and collaborative work environment
• Opportunities to strengthen client service, communication, problem-solving, and business skills
• Hands-on experience working with clients and internal teamsStructured training and ongoing support
• Opportunity to take on greater responsibilities as you grow within the company