Client Success & Service Associate

Alphabeinsightinc; New York (NY); On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

Competitive salary

Full-time position

Career growth opportunities

Professional development

Structured training

Ongoing support

Job summary

NextShining in New York, NY is seeking a personable and motivated Client Service Associate to join our team. You will act as a key contact for clients, answering questions, providing information, and resolving concerns with a strong commitment to excellent service.

In this role you will stay organized in a fast-paced environment, develop skills in client relations, communication, and business operations, and contribute to a positive client experience through proactive engagement and teamwork.

Qualifications

• Strong verbal and written communication skills.
• Professional and approachable interpersonal style.
• Excellent organizational and time-management abilities.
• Ability to listen carefully and understand client needs.
• Strong problem-solving and critical-thinking skills.
• Capable of working independently and in a team.
• Ability to manage multiple responsibilities with attention to detail.
• Positive attitude and willingness to learn.
• Dependable, adaptable, and results-oriented.
• Basic computer and administrative skills.

Responsibilities

• Serve as a professional point of contact for clients and customers
• Respond to client questions and provide accurate information about services
• Assist with resolving general client concerns in a timely and professional manner
• Build and maintain positive relationships with clients
• Coordinate with internal team members to ensure client needs are addressed
• Maintain accurate records of client interactions and requests
• Follow up with clients when necessary to ensure satisfaction
• Identify opportunities to improve the overall client experience
• Support daily client service and administrative operations
• Represent NextShining with professionalism and a customer-focused attitude

Skills

Verbal communication

Written communication

Organizational skills

Time management

Problem solving

Job description

NextShining in New York, NY is seeking a personable and motivated Client Service Associate to join our team. You will act as a key contact for clients, answering questions, providing information, and resolving concerns with a strong commitment to excellent service.

In this role you will stay organized in a fast-paced environment, develop skills in client relations, communication, and business operations, and contribute to a positive client experience through proactive engagement and teamwork.