Client Service Associate

Jackson Hewitt Inc.; Boston (MA); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Signing bonus

Training & development

401(k) matching

Bonus based on performance

Employee discounts

Flexible schedule

Hourly pay + competitive bonus package

Flexible Schedule Options – Work that"

Job summary

Jackson Hewitt Inc. is hiring a Client Service Associate to be the friendly face for all visitors. You will actively engage with clients, confirm appointments, and support marketing efforts while keeping clients engaged during wait times.

Ideal candidates have strong communication skills, experience in fast-paced retail, and a willingness to learn in a customer-focused role. Training is provided and there are opportunities for advancement.

Qualifications

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Willingness to learn and grow in a customer-focused role

Responsibilities

• Engage with clients and provide exceptional service
• Confirm appointments and follow up with past and potential clients
• Distribute marketing materials to clients
• Keep clients engaged during wait times

Job description

Benefits:

• Free uniforms
• Opportunity for advancement
• Signing bonus
• Training & development
• 401(k) matching
• Bonus based on performance
• Employee discounts
• Flexible schedule

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills.

Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our clients' journey with us!

Perks:

• Hourly pay + competitive bonus package
• Flexible Schedule Options – Work that works for you!
• Free Identity Theft Protection through ID Watchdog from Equifax
• Corporate discount program through Avibra
• Earned Wage Access through ZayZoon
• Discount and Rewards Marketplace through BenefitHub
• Opportunities for advancement within the organization or as a tax pro
• Participation in 401-K matching program (once eligibility qualifications are met - enrollment twice per year)
• Free tax preparation training and PTIN registration
• Free continuing tax education
• Enrolled Agent materials and testing reimbursement

What you need:

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience preferred, but not required
• Willingness to learn and grow in a customer-focused role