Client Service Analyst I-TH

lifeworks; Boston (MA); Hybrid; USD 40,000 - 50,000; Full time

Benefits offered by this job

Hybrid work model

401K match

Vacation 3 weeks

Flexible benefits plan

Career growth

Learning & development

Community involvement

And much more...

Job summary

TELUS Health in Boston, MA is looking for a Benefits Analyst to manage daily benefits administration, data processing, and project support. You will work closely with project teams to ensure data accuracy and timely delivery of client solutions.

The role emphasizes analytical thinking, attention to detail, and strong communication. A bachelor’s degree and experience with Microsoft Office and data systems are preferred. Hybrid in-office/remote work options are available.

Qualifications

• Bachelor's degree is required.
• Strong analytical mindset and attention to detail.
• Proficiency in Microsoft Office Suite.
• Clear written and verbal communication skills.
• Ability to learn new systems quickly.
• Strong organizational and time management abilities.
• Comfort working independently and in a team.

Responsibilities

• Manage administrative and case management issues and data processing on a daily basis.
• Monitor project schedules and notify project manager if timelines are at risk.
• Test and analyze system configurations against requirement documents during implementation.
• Coordinate with requirements teams and development groups to ensure database alignment with client needs.
• Meet with project managers and clients to define scope and objectives, and document the project plan.

Skills

Analytical mindset

Attention to detail

Communication skills

Time management

Teamwork

Self-motivation

Learning agility

Education

Bachelor's degree

Tools

SQL

Data visualization tools

Excel (Advanced)

Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join our team and what we'll accomplish together

TELUS Health (US) Benefits Administration and Operations practice bring specialized expertise and innovative solutions to benefits administration, data management, and comprehensive client support. Our purpose is to streamline complex benefits processes through sophisticated database management and technical excellence, allowing organizations to deliver seamless benefits experiences while we handle the intricate technical and administrative complexities.

Join our fantastic team as we serve as trusted technical partners for our clients, building customized database solutions and providing expert case management support that transforms how organizations administer their benefits programs. Our team has particular strength in implementing and managing sophisticated healthcare and group benefits databases, understanding the unique technical requirements and data complexities that each client faces.

Be part of a dynamic environment where your technical expertise, analytical skills, and client-focused approach will make a tangible difference in how benefits are administered and delivered.

If you are seeking a fulfilling opportunity to leverage your analytical skills while supporting our mission of providing exceptional technical excellence in benefits administration, this role is perfect for you.

Here's the impact you'll make and what we'll accomplish together

As a Benefits Analyst, you'll serve as both a subject matter expert and technical systems resource, managing daily administration processes, participating in implementation projects, and ensuring seamless data processing activities.

What you'll do

• Manage administrative and case management issues as well as data processing activities on a daily basis
• Monitor project schedules to ensure timelines and deliverables are met; notify project manager or client if timelines are in jeopardy
• Test and analyze system configuration against requirement documents during implementation and administration
• Communicate with requirements teams and development groups to ensure database setup aligns with client healthcare & group benefits needs
• Meet with project managers and clients to define project scope and objectives, prepare work plans, documenting project's scope and review with client(s)

You have...

• Bachelor's degree
• Strong analytical mindset with excellent attention to detail
• Basic proficiency in Microsoft Office Suite
• Effective written and verbal communication skills
• Demonstrated ability to learn new systems and processes quickly
• Strong organizational and time management abilities
• Comfort working both independently and as part of a team

What you bring...

• Self-motivated attitude with genuine desire for professional growth
• Natural problem-solving abilities and curiosity to understand complex processes
• Adaptability and flexibility in a fast-paced, learning environment
• Resilience and positive attitude when facing new challenges
• Collaborative spirit and willingness to support team members
• Detail-oriented approach with commitment to accuracy and quality
• Open mindset for receiving feedback and continuous improvement
• Ability to prioritize multiple tasks while maintaining high standards
• Professional demeanor and reliability in meeting deadlines
• Eagerness to develop expertise in benefits administration

Nice to Have

• Internship or coursework in benefits administration, human resources, or data analysis
• Knowledge of SQL, data visualization tools, or advanced Excel functions
• Customer service or client support experience

Salary Range: $40,000 - $50K USD Annual
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience.

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched 401K
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more...

Job Type: This is for a current vacancy