Client Service Analyst II - TH

TELUS; Pittsburgh (Allegheny County); Hybrid; USD 56,000 - 60,000; Full time

Benefits offered by this job

Hybrid work arrangement

401K match

Career development

Job summary

Telus Health is seeking a skilled Services Delivery & Technical Support specialist to monitor SLAs, provide expert support for health and welfare applications, and manage data processing and inquiries. You will configure client databases, run queries and reports, and collaborate with clients to resolve issues with minimal supervision.

The ideal candidate has 3–5 years in benefit administration or related fields, strong Excel skills, programmatic experience (SQL/Access/VBA), and a commitment

Qualifications

• 3–5 years of experience in benefit administration, business analysis, or operations with a solid understanding of health and group‑benefits programs.
• Advanced Excel skills (VLOOKUPs, pivot tables, macros) and the ability to learn new systems quickly.
• Strong analytical and problem‑solving abilities with exceptional attention to detail.

Responsibilities

• Monitor SLAs and ensure client commitments are met.
• Provide expert technical support for TELUS Health Outsourcing users across business applications.
• Manage administrative and case‑management activities with minimal supervision.
• Process participant requests and perform plan‑level data processing and analysis; complete and peer‑review transactions.
• Configure client healthcare and group‑benefits databases; define data fields, import data, design screens, and create queries/reports.
• Communicate with clients regarding inquiries requiring additional information.

Skills

Advanced Excel

Analytical thinking

Problem solving

Time management

Communication skills

Self-motivation

Education

Bachelor’s degree

CEBS or HR/benefits certification

Tools

SQL

MS Access

VBA programming

Job description

Join Our Team – Transform Benefits Administration Together

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well‑being provider– encompassing physical, mental and financial health– TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

What You Will Do

Service Delivery & Technical Support: Monitor assigned tasks and projects to ensure Service Level Agreements (SLAs) are consistently met.

Provide expert technical support to TELUS Health Outsourcing users across the business applications you own. Manage administrative and case‑management activities with minimal supervision, maintaining accuracy and timeliness. Process individual participant requests and perform plan‑level data processing and analysis. Complete and peer‑review transactions and file postings for plan participants. Proactively communicate with clients regarding participant inquiries that require additional information. Use sophisticated database tools to configure client healthcare and group‑benefits databases—defining data fields, importing data, designing screens, and creating queries/reports.

Technical Analysis & Problem Solving: Apply specialized technical knowledge and analytical skills to develop effective solutions for complex problems. Leverage deep domain expertise in health and welfare benefits (rules and regulations) to inform decision‑making and programming. Conduct advanced data analysis, troubleshooting, and eligibility‑logic assessment. Test and validate system configurations against requirement documents during implementation and ongoing administration. Review plan documents to support research and build comprehensive, plan‑specific knowledge. Contribute to business‑requirements development based on analytical findings.

Quality Assurance & Project Management: Integrate Quality Assurance processes into all projects and deliverables to guarantee excellence. Participate in client‑specific and enterprise‑wide TELUS Health project initiatives. Collaborate with team leaders and project managers to define project scope, objectives, assignments, and timelines. Monitor project schedules and proactively alert stakeholders if deliverables are at risk. Ensure all work products meet quality standards and are delivered within established timeframes.

What You Bring

3‑5 years of experience in benefit administration, business analysis, or operations with a solid understanding of health and group‑benefits programs. Advanced Excel skills (VLOOKUPs, pivot tables, macros) and the ability to learn new systems quickly. Strong analytical and problem‑solving abilities with exceptional attention to detail. Proven ability to prioritize multiple projects, manage time effectively, and stay organized. Excellent written and verbal communication; comfortable collaborating in team‑oriented environments. Self‑motivated, adaptable, and committed to quality, deadlines, continuous improvement, and personal growth. Great‑to‑Have Bachelor’s degree. Professional certifications in HR, benefits, or related areas (e.g., CEBS). Project‑management experience. SQL, MS Access, and/or VBA programming skills. Experience with database management or large‑scale data processing. Background in project coordination or administrative support. Consulting or client‑services experience. Understanding of compliance requirements in benefits administration (ERISA, ACA, COBRA, etc.).

Why Join TELUS Health

Impactful Work: Your expertise will directly improve how thousands of employees receive health and welfare benefits. Dynamic Environment: Work with a fast‑moving, innovative team that values technical excellence and continuous learning. Career Growth: Lead major client projects, deepen your benefits knowledge, and progress toward senior leadership roles. Collaborative Culture: Join a supportive group that encourages teamwork, creativity, and professional development.

Salary Range: $56,000 - 60,000 USD. Annual Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We are open to discussing competitive compensation packages tailored to your experience level and expertise.

Benefits

TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in‑office, virtually or a combination of both
• Generous company matched 401K
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more…

Job Type

This is for a current vacancy.

A bit about us

We’re a people-focused, customer‑first, purpose‑driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Being part of the team at TELUS Health is more than a job; it’s a career‑defining experience. It allows you to do innovative and meaningful work with talented and collaborative teams. It’s an opportunity to improve businesses and lives by building healthier, happier workplaces. And it’s a chance to build genuine, long‑term relationships along the way.

You will be leveraging our world‑leading technology, products, clinical services and passionate team members to revolutionise access to health care and wellbeing, and drive remarkable experiences for the benefit of all the clients and individuals we serve around the world.

Talented people who care. Coming to work each day is an opportunity. It’s a chance for you to work with a multidisciplinary global team of nearly 10,000 smart and driven members whose passion for their work matches your own, resulting in helping create a healthier future for everyone.

Work that matters: Make a difference in the lives of our clients and their employees every day – by providing meaningful solutions in more than 160 countries, that help people and businesses perform at their best by delivering both digital innovation and clinical services to improve total physical, mental and financial health and wellbeing across the full spectrum of primary and preventative care.