Client Service Analyst

Clinical Architecture; Indianapolis (IN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Holidays

Winter break week

Sabbatical opportunities

Medical, dental, vision insurance

Maternity and parental leave

Employer-paid disabilities insurance

401(k) matching

Wellness incentives

Job summary

Clinical Architecture is seeking a Client Service Analyst to join our Indianapolis, IN team. This on-site role focuses on supporting clients, learning our software, and strengthening relationships to exceed expectations.

You will work with the Client Success Manager, become a product expert, educate clients on features, analyze configurations, and propose improvements to drive client ROI. A collaborative, growth‑minded environment awaits.

Qualifications

• Bachelor’s degree preferred; high school diploma or equivalent required.
• Minimum 4+ years of experience in SaaS, software support, or client success.
• Experience with software, data analysis, analytics, or informatics.
• Healthcare knowledge or experience with healthcare terminology is advantageous.
• Strong written and verbal communication skills.
• Commitment to continuous learning.

Responsibilities

• Collaborate with the Client Success Manager to ensure client satisfaction.
• Become a product expert with support from internal teams.
• Educate clients on product features and enhancements using virtual technology.
• Analyze the current configuration of Clinical Architecture products as it relates to the clients' business needs.
• Identify areas for improvement and propose solutions to optimize software performance and the client's return on their software investment.
• Proactively broaden client knowledge of best practices and their application to customer implementations.
• Document and share client utilization and product performance with internal teams to enhance overall product, services, and sales performance.
• Translate client needs into actionable items.
• Efficiently and accurately respond to inquiries, both written and verbal.
• Collaborate with internal teams to troubleshoot issues and test software enhancements.

Skills

SaaS experience

Software support

Data analytics

Healthcare knowledge

Client communication

Education

Bachelor's degree

Job description

Overview

Clinical Architecture is at the forefront of healthcare IT innovation. Our team is diverse and committed to delivering world-class solutions and exceptional customer service. Our environment is positive and collaborative, with opportunities for growth.

About the Position

Clinical Architecture is seeking a Client Service Analyst to join our team in the Indianapolis, IN area. The Client Service Analyst engages with clients to provide support and enhance the client experience. This role will learn our software and its capabilities to assist our clients with their initiatives. We prioritize building long-term relationships with our clients and striving to exceed their expectations.

Location: On-site at our Carmel, IN Headquarters, five days a week. In-office organization with flexibility as needed to balance work-life balance and uninterrupted business operations.

Responsibilities

• Collaborate with the Client Success Manager to ensure client satisfaction.
• Become a product expert with support from internal teams.
• Educate clients on product features and enhancements using virtual technology.
• Analyze the current configuration of Clinical Architecture products as it relates to the clients\' business needs.
• Identify areas for improvement and propose solutions to optimize software performance and the client\'s return on their software investment.
• Proactively broaden client knowledge of best practices and their application to customer implementations.
• Document and share client utilization and product performance with internal teams to enhance overall product, services, and sales performance.
• Translate client needs into actionable items.
• Efficiently and accurately respond to inquiries, both written and verbal.
• Collaborate with internal teams to troubleshoot issues and test software enhancements.

Qualifications

• Bachelor’s degree preferred; high school diploma or equivalent required.
• Minimum 4+ years of experience in SaaS, software support, or client success.
• Experience with software, data analysis, analytics, or informatics.
• Healthcare knowledge or experience with healthcare terminology is advantageous.
• Strong written and verbal communication skills.
• Commitment to continuous learning.

Why Clinical Architecture?

• Opportunities for learning, development, and growth.
• Collaborative environment and collegial culture.
• Relaxed work environment with thoughtful amenities.
• Paid time off and holidays, including a winter break week for full-time team members.
• Sabbatical opportunities for tenured staff.
• Comprehensive medical, dental, vision, and ancillary insurance options.
• Maternity and parental leave benefits.
• Employer-paid short- and long-term disabilities.
• Health and wellness incentives.
• 401(k) matching.

Equal Opportunity Employer. Clinical Architecture is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, national origin, gender identity or expression, sexual orientation, age, disability, veteran status, marital status, or any other protected characteristic.