Client Service Account Manager - Vice President

JP Morgan Chase; Tampa (FL); On-site; USD 150,000 - 230,000; Full time

Job summary

JP Morgan Chase in Tampa seeks a Vice President for Client Service Account Management to lead a portfolio of large corporate subsidiary clients, delivering high-quality service and shaping Treasury Services strategies.

You will act as trusted advisor, navigate regulatory requirements, resolve issues, and drive product enhancements while advancing digital and AI-enabled service capabilities across the client experience.

Qualifications

• Minimum 5 years of relevant industry and/or functional experience.
• Understanding of core Treasury Services product sets.
• Ability to present oral and written communication in an organized, clear and confident manner.
• Manages time effectively in a fast paced environment; balance competing priorities and deliver on commitments.
• Ability to partner with internal colleagues and external clients.
• Applies sound judgment during the decision making process; evaluates risk factors.
• Ability to be flexible with working hours and utilize virtual connectivity tools (VDI, Blackberry/Good mobile suite, etc.) when business needs arise.

Responsibilities

• Act as key advisor to the client, providing advice and consultation on decision making.
• Act as client’s central point of resolution and escalation for service issues, liaises with bank partners to manage issues.
• Identify and address product/service gaps and development opportunities, leveraging Treasury Services capabilities.
• Use product knowledge to recommend and participate in product enhancements and service delivery plans.
• Convey complex ideas and client issues with confidence.
• Adhere to and ensure client's compliance with risk policies/practices and educates clients on new legal / regulatory / Cyber changes.

Skills

Client relationship management

Treasury Services knowledge

Communication skills

Time management

Cross-functional collaboration

Risk assessment

Remote/virtual tools

Tools

VDI / mobile suites

Job description

Do you love managing a large portfolio of clients? You will be responsible for driving a consistent, high-quality client experience, resolving critical issues, and shaping service strategies—while advancing digital and AI-enabled capabilities across the service model.

As a Vice President within Client Service Account Management (COS GCB Service), you will lead the delivery of best-in-class service to a portfolio of large, complex corporate subsidiary clients, including entities operating within global structures. This role requires a strategic leader who can operate as a trusted advisor, navigating complex organizational environments, regulatory requirements, and service models.

Job responsibilities:

• Act as key advisor to the client, providing advice and consultation on decision making
• Act as client’s central point of resolution and escalation for service issues, liaises with bank partners to manage issues
• Identify and address product/service gaps and development opportunities, leveraging the full array of Treasury Services product capabilities
• Use product knowledge to recommend and participate in product enhancements and service delivery plans
• Convey complex ideas and client issues with confidence
• Adhere to and ensure client's compliance with risk policies/practices and educates clients on new legal / regulatory / Cyber changes

Required qualifications, capabilities and skills:

• Minimum 5 years of relevant industry and/or functional experience
• Understanding of core Treasury Services product sets
• Ability to present oral and written communication in an organized, clear and confident manner
• Manages time effectively in a fast paced environment; demonstrating ability to balance competing priorities and deliver on commitments
• Ability to partner with internal colleagues and external clients
• Applies sound judgment during the decision making process; evaluates risk factors
• Ability to be flexible with working hours and utilize virtual connectivity tools (VDI, Blackberry/Good mobile suite, etc.) when business needs arise