Client Service Account Manager

Corpay; Wichita (KS); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Workspace in Wichita

Formal training

Medical/Dental/Vision

401k

PTO

Employee discounts

Virtual fitness

Job summary

Corpay Lodging is seeking a Client Service Account Manager in Wichita, KS to manage a portfolio of customers, maximize opportunities, and deliver premium customer care. You will report to the Senior Operations Manager and work within a CFG-focused framework to design and manage customized lodging programs for diverse business verticals.

The role emphasizes building long-term relationships, identifying growth opportunities, and delivering solutions that align with customer objectives, data

Qualifications

• 2-4 years customer service and/or account management experience.
• Excellent verbal and written communication skills.
• Superior interpersonal skills across levels.

Responsibilities

• Primary point of contact for all matters specific to assigned customers.
• Overseeing all daily activities for assigned customers.
• Expanding and building strong, long-term relationships with primary contacts and stakeholders.
• Identifying and nurturing growth opportunities within each assigned customer and communicating to a manager.
• Identifying objectives and challenges concerning savings, rate, rules and controls, and data visibility.
• Developing and proposing creative solutions to satisfy objectives and challenges.
• Identifying and resolving issues that could lead to attrition or inhibit growth.
• Assisting with and participating in customer account reviews.
• Conducting detailed customer surveys to uncover needs or issues.
• Identifying and securing tax exemptions where applicable.
• Providing constructive feedback to Lodging Management.
• Completing assigned monthly goals.
• Performing other duties as assigned.

Skills

Customer service

Account management

MS Excel

Verbal & written communication

Organizational skills

Team collaboration

Proactive mindset

Problem solving

Tools

MS Office

Job description

What We Need

Corpay is currently looking to hire a Client Service Account Manager within our Corpay Lodging line of business and is located in Wichita, KS. In this role, you will manage a portfolio of customers and be responsible for maximizing business opportunities, providing premium customer care, and building long‑term, trusting business relationships. This position operates within a Customer Focus Group (CFG) whose purpose is to design, implement, and manage customized hotel lodging programs for customers engaged in a variety of business verticals.You will report directly to the Senior Operations Manager.

How We Work

As a Client Service Account Manager, you will be expected to work in an office environment. Corpay will set you up for success by providing:

• Assigned workspace in Wichita, KS
• Formal, hands‑on training

Role Responsibilities

The responsibilities of the role will include:

• Primary point of contact for all matters specific to assigned customers
• Overseeing all daily activities for assigned customers
• Expanding and building strong, long‑term relationships with primary contacts, key stakeholders, and Senior Managers within each assigned customer
• Identifying and nurturing growth opportunities within each assigned customer and communicating those opportunities to a manager
• Identifying the customer’s objectives and challenges concerning savings, average rate, business rules and controls, hotel coverage, process efficiency, and convenience, and visibility to data (reporting)
• Anticipating, developing, and proposing creative solutions to satisfy the objectives and challenges of assigned customers
• Identifying and resolving situations within assigned customers that could lead to attrition or inhibit growth
• Assisting with and participating in customer account reviews
• Conducting detailed customer surveys to uncover needs or issues
• Identifying and securing tax exemptions where applicable
• Providing constructive feedback to Corpay Lodging Management about customer issues and concerns
• Completing assigned monthly goals
• Performing other duties as assigned

Qualifications & Skills

• Preference will be given to candidates with experience with office experience or hotel front desk role
• 2-4 years customer service and/or account management experience
• Excellent verbal and written communication skills are required and presentation skills are preferred
• Superior interpersonal skills and the ability to communicate and interact with customer contacts at all levels
• Proactive mindset, ability to think strategically, identify and capitalize on opportunities
• Must possess strong organizational and analytical skills
• Proven experience with MS Office including strong Excel is required
• Strong ability to multi‑task and be focused, detail‑oriented, self‑motivated
• Ability to work well in a team environment
• Medical, Dental & Vision benefits available the 1 st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company‑wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company‑wide contests and prizes

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre‑employment screening conducted by an authorized third‑party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Notice to Recruitment Agencies and Search Firms:

Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology‑enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job‑related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.