Client Rights Facilitator

State of Wisconsin; Union Grove (IL); On-site; USD 41,000 - 44,000; Full time

Benefits offered by this job

Vacation & holidays

Health insurance

Pension with 7.2% match

Well Wisconsin Wellness Program

Employee assistance program

Public Service Loan Forgiveness

Job summary

The Southern Wisconsin Center (DHS) in Wisconsin is seeking a Client Rights Facilitator to protect client rights and investigate concerns for individuals with ID/DD. You will train staff, conduct thorough investigations, and monitor incidents to drive improvements in safety and rights compliance.

Work hours are 7:45am - 4:30pm, Monday-Friday. A probationary period applies, background checks are required, and DHS emphasizes an inclusive, supportive work environment with strong benefits and

Qualifications

• Experience working directly with people with intellectual or developmental disabilities (ID/DD).
• Experience advocating for patient rights or similar.
• Proficient in data entry, communication, and reporting using Microsoft Office.
• Experience collecting and analyzing data to identify trends and inform actions.

Responsibilities

• Act as advocate/investigator for questions or concerns of individuals with ID/DD.
• Ensure recommendations and corrective actions respect resident rights and safety.
• Train and consult staff on rights, conduct investigations, and analyze trends for improvements.
• Advocate for ethical questions for residents with ID/DD at SWC and external facilities.
• Participate in quality improvement projects to ensure regulatory standards are met.
• Use data to monitor incidents and support corrective preventive actions.

Skills

Advocacy for ID/DD rights

Staff training

Data collection & analysis

Microsoft Office

Education

QIDP qualification (or meeting requirements)

Tools

Microsoft Office Suite

Job description

Introduction

The Department of Health Services (DHS), Southern Wisconsin Center (SWC) is recruiting for a Client Rights Facilitator. This position will work 7:45am - 4:30pm Monday-Friday.

As an employee of the State of Wisconsin, you'll have access to an amazing benefits package, including:

• 3.5 weeks of vacation, 9 paid holidays and ample sick time; limitations may apply for leave time usage in the first six months.
• Top rated health plan options starting at $47/month for single plans and $117/month for family plans, after 2 months of state service.
• Exceptional pension plan with a 7.2% employer match in 2026 with lifetime retirement payment. Plus, a tax advantaged supplemental retirement savings plan which allows you to save money directly from your paycheck for retirement. Use this Total Rewards Calculator to see the total value of our competitive benefits package!
• Several flex spending accounts: medical, dependent care, commuter, parking and High-Deductible Health Savings.
• Well Wisconsin Wellness Program.
• A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being.
• Public Service Loan Forgiveness Program employer.

Position Summary

As the Client Rights Facilitator, you will provide for the protection of client rights. In this position, you are responsible for the following:

• Function as an advocate/investigator to follow up on questions and concerns of individuals with intellectual/developmental disabilities (ID/DD).
• Ensure all recommendations and corrective actions are followed regarding resident rights and safety.
• Train and consult staff regarding rights, conduct thorough investigations, and evaluate trends/patterns for systematic changes.
• Serve as an advocate for individuals with ID/DD regarding ethical questions both at SWC and external facilities.
• Actively participate in quality improvement projects, assignments, and committee work to ensure resident rights and safety meet regulatory standards.
• Utilize technology to collect data, monitor and analyze incident trends/ patterns for administrative review and corrective preventive actions.

Salary Information

The starting pay is between $30.00 and $32.00 per hour (approximately between $62,400 and $66,500 per year), depending on qualifications, plus excellent benefits. A 12-month probationary period is required. Pay for current or former state employees will be set based on the rules that apply to compensation for the applicable transaction. This position is in pay schedule and range 12/64.

Job Details

All appointees will be required to receive a TB test, which will be administered by SWC or medical personnel approved by the facility after their start date.

All applicants who may be appointed to this position will be required to allow DHS to conduct a background check to determine whether the circumstances of any conviction may be related to the job being filled.

DHS does not sponsor work visas for this position, thus, in compliance with federal law, selected candidates will be required to verify eligibility to work in the United States by completing the required I-9 form upon hire. DHS is not an E-Verify employer nor a STEM-OPT eligible employer.

Qualifications

Minimally qualified applicants will have all of the following:

• Experience working directly with people with intellectual or other developmental disabilities.
• Training or experience advocating for patient rights.
• Experience using Microsoft Office Suite (e.g. Outlook, Word, Excel) for data entry, communication, and report production.
• Experience collecting and analyzing data to recognize trends and make recommendations.

Well-qualified applicants will also have one or more of the following:

• Experience performing investigations and submitting comprehensive summary reports related to patient or client rights, or mistreatment.
• Experience providing consultation, technical assistance, or training regarding patient or client rights, or grievance procedures.
• Experience developing and implementing quality improvement.
• Meet the minimum definition of Qualified Intellectual Disability Professional (QIDP) as defined as:
• A professional who has at least one year of experience working directly with persons with intellectual disabilities or other developmental disabilities AND
• Is one of the following: (1) a doctor of medicine or osteopathy; (2) a registered nurse; or (3) an individual who holds at least a bachelor's degree in a professional category specified in the Federal Register as meeting the QIDP qualifications as outlined in 483.430 of the Code of Federal Regulations. Note: Official transcripts may be required to confirm status.

Your letter of qualifications and resume are both limited to 1 page. For a guide on developing your resume and letter of qualifications and what should be included in these materials, click here.

DHS is an Equal Opportunity and Aff? Veterans are encouraged to apply. For complete information on Veterans' hiring programs with the WI Department of Veteran's Affairs, click here.

Deadline to Apply

The deadline to apply is August 13th by 11:59 pm.

Applicants are strongly encouraged to allow ample time to finalize their applications keeping in mind that technical assistance is only available Monday through Friday 7:45am - 4:30pm. Late or incomplete applications will not be accepted.