Client Retention Specialist - Real Estate SaaS

Luxury Presence; Austin (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Luxury Presence in Austin, TX is expanding its CX team with a Client Experience Specialist who handles difficult conversations and champions solutions to retain customers.

You will build rapport, manage multiple accounts, and work cross-functionally to protect revenue. The role emphasizes data-driven decisions and a calm, urgent approach.

Join a fast-growing proptech leader backed by top investors and help real estate professionals grow their businesses.

Qualifications

• 2-3 years in a client retention role, preferably at a SaaS company
• Familiarity with residential real estate industry is a plus
• Experience driving KPIs around retaining and growing client accounts
• Consistent track-record of saving clients and achieving wins
• 1+ years working with software, ideally web-design, development, or marketing

Skills

Rapport building

Objection handling

Cross-functional collaboration

Time management

Data-driven decisions

Churn analysis

Verbal communication

Written communication

Job description

Luxury Presence in Austin, TX is expanding its CX team with a Client Experience Specialist who handles difficult conversations and champions solutions to retain customers.

You will build rapport, manage multiple accounts, and work cross-functionally to protect revenue. The role emphasizes data-driven decisions and a calm, urgent approach.

Join a fast-growing proptech leader backed by top investors and help real estate professionals grow their businesses.